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- Tasks: Build strong relationships with key customers and ensure their needs are met.
- Company: Join a dynamic team in a leading company focused on customer success.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with opportunities for international travel and career advancement.
- Why this job: Make a real impact by driving customer satisfaction and business outcomes.
- Qualifications: 5 years in sales or customer-facing roles; fluent in English.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (Europe) or office based in Poznan, Poland
Position Summary: The Strategic Account Manager (SAM) is responsible for developing long-term high-level relationships with a defined portfolio of territory assigned customers by maintaining continuous contact with executive management, distributors, sales management and key influencers. This position will also serve as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions and results that meet and exceed customer expectations and needs at all touchpoints. Accountable for all business outcomes for European business and accounts, the SAM will be a problem-solving, results-focused, detail-oriented, task-driven, team member who is comfortable juggling multiple projects in a deadline-driven, continuously changing environment. This position will report directly to the Executive Director of Global Sales & Marketing and is part of the company’s sales team.
Qualifications and Requirements:
- 5 years’ experience in a Sales related or Customer facing role
- 5 years’ experience in one of the following disciplines:
- Used Oil Analysis (OCM)/ Fluid Analysis
- Lubricants Industry
- Condition Monitoring
- Maintenance/Reliability/Mechanical Engineering
Essential Functions:
- Operate as main point of contact for all assigned customers
- Account Management and Customer Experience support
- Work with all internal teams to provide support to assigned customers
- Technical support for customer’s questions and requirements
- Preparation of quotes and proposals for existing and new customers
- Provide training and support for existing and new customers
- High level liaison with key stakeholders at Major customers
- Prepare and present quarterly reviews and KPI’s on customer’s program performance
- Create and demonstrate value of fluid analysis with customer
- Maximize user adoption and compliance
Strategic Account Manager - Europe employer: Polaris Laboratories
Contact Detail:
Polaris Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager - Europe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Strategic Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. We want you to show how your experience in sales and customer relations aligns perfectly with their needs. Tailor your answers to highlight your problem-solving skills and ability to juggle multiple projects.
✨Tip Number 3
Practice your presentation skills! As a SAM, you’ll need to impress clients and stakeholders. We suggest doing mock presentations with friends or family to get comfortable showcasing your ideas and solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Account Manager - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Strategic Account Manager role. Highlight your experience in sales and customer-facing roles, especially in the lubricants or fluid analysis industries. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience and skills that make you a great fit for StudySmarter.
Showcase Your Problem-Solving Skills: As a Strategic Account Manager, you'll need to juggle multiple projects and solve problems on the fly. In your application, share examples of how you've successfully managed customer expectations and delivered results in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Polaris Laboratories
✨Know Your Customers
Before the interview, research the company’s key customers and their industries. Understanding their needs and challenges will help you demonstrate how you can build long-term relationships and provide tailored solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved satisfaction. Highlight your ability to juggle multiple projects and meet deadlines, as this is crucial for a Strategic Account Manager.
✨Master the Art of Presentation
Since excellent presentation skills are essential for this role, practice delivering a mock presentation on a relevant topic. This will not only boost your confidence but also showcase your communication abilities during the interview.
✨Be Ready for Technical Questions
Brush up on your knowledge of used oil analysis, lubricants, and condition monitoring. Be prepared to discuss how these areas relate to customer needs and how you can leverage them to enhance customer experience and drive sales.