At a Glance
- Tasks: Support operations by processing samples, fulfilling orders, and ensuring customer satisfaction.
- Company: Join a dynamic team at POLARIS Laboratories focused on quality and innovation.
- Benefits: Gain hands-on experience, work in a supportive environment, and receive training in safety protocols.
- Other info: Opportunities for cross-training and career growth in a fast-paced environment.
- Why this job: Be part of a team that values accuracy and customer service while developing your skills.
- Qualifications: High school diploma, detail-oriented, and able to work well under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Our Operations Support Technicians take care of a variety of operational needs as the team is trained in fulfilling the responsibilities of our Sample Processing operations as well as Shipping operations, and occasional customer interaction when needed. Operations Support Technicians are professional, helpful and provide exceptional quality that consistently exceeds the customer’s expectations. Ensuring accuracy when entering information and processing samples, fulfilling orders with the correct contents and sending the orders out on time are the main purpose of this role.
Essential Functions
- Performs duties as a Sample Processing Technician Level 1, Level 2 and Level 3
- Data entry of new accounts and equipment
- Performs duties of a Shipping Clerk L1-L3
- Documenting Customer Complaints including root cause analysis and long-term solutions
- Occasionally interacts with customers, management, and staff regarding accounts
- Assist with Continuous Improvement Projects (CIP) and Work Instructions (WI) development
- Cross train and assist in other departments, when needed
- Additional duties as required by management
Qualifications & Requirements
- Wearing of personal protective equipment as required
- Ability to work in a team environment
- Ability to work under pressure and deadlines
- Self-starter with the ability to work with minimal supervision
- Detail oriented
- Ability to multi-task
- Computer literate
- Ability to interact with customers via telephone
- Ability to understand some technical information
- High School Diploma or equivalent
Safety Requirements
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. At POLARIS Laboratories, when going through the Laboratory it is required that you wear eye protection. International laboratories must follow their local laws and guidelines. Team members will be trained in the proper use and care of assigned PPE. POLARIS Laboratories provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. To ensure safety throughout the facility, all employees are required to maintain up to date HAZMAT, OSHA (or the local laws and guidelines for international labs), RCRA, Methylene Chloride, and General Laboratory Safety training as defined within the POLARIS Quality System.
NOTICE: Upon employment, all employees are required to fully comply with the POLARIS Laboratories, LLC rules and regulations and will be subject to disciplinary action, up to and including termination of employment for violations of such rules and regulations.
Operations Support Technician employer: Polaris Laboratories
At POLARIS Laboratories, we pride ourselves on fostering a supportive and dynamic work environment where our Operations Support Technicians can thrive. With a strong emphasis on employee growth, we offer comprehensive training and cross-departmental opportunities, ensuring that every team member is equipped to excel in their role. Located in a state-of-the-art facility, we prioritise safety and well-being, providing all necessary personal protective equipment and maintaining a culture of continuous improvement that empowers our staff to exceed customer expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Technician
✨Tip Number 1
Get to know the company! Research POLARIS Laboratories and understand their values and operations. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to operations support and customer interaction. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and ability to multi-task. Share specific examples from your past experiences that demonstrate how you've successfully managed similar responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Operations Support Technician
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Support Technician role. Highlight your relevant experience in sample processing, shipping operations, and any customer interaction you've had. We want to see how you can bring your unique skills to our team!
Show Off Your Attention to Detail:Since this role requires accuracy in data entry and order fulfilment, be sure to showcase your attention to detail in your application. Mention specific examples where you've successfully managed tasks that required precision. We love candidates who can demonstrate this quality!
Be Professional Yet Approachable:While we appreciate professionalism, don’t forget to let your personality shine through! We’re looking for someone who is helpful and can interact well with customers. A friendly tone in your cover letter can go a long way in making a great first impression.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Polaris Laboratories
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Support Technician. Familiarise yourself with sample processing and shipping operations, as well as customer interaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Attention to Detail
Since this role requires accuracy in data entry and order fulfilment, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Highlight any specific instances where you caught errors or improved processes, as this will demonstrate your capability to meet the job's demands.
✨Prepare for Customer Interaction Scenarios
Given that you'll occasionally interact with customers, think about how you would handle various situations. Prepare to discuss how you would document customer complaints and provide solutions. Practising these scenarios can help you feel more at ease during the interview.
✨Emphasise Teamwork and Adaptability
This position requires working in a team environment and cross-training in other departments. Be ready to share examples of how you've successfully collaborated with others and adapted to new roles or tasks in previous jobs. This will show that you're a flexible team player who can thrive under pressure.
