At a Glance
- Tasks: Provide support for web-based software applications and troubleshoot issues.
- Company: Join Polaris, a mission-driven tech company focused on public safety.
- Benefits: Enjoy 25 days annual leave, health care cash plan, and hybrid working.
- Other info: Exciting growth opportunities in a dynamic environment.
- Why this job: Make a real impact in a growing industry while developing your tech skills.
- Qualifications: Knowledge of SQL and Linux, strong analytical skills, and a passion for software.
The predicted salary is between 30000 - 40000 £ per year.
About Us
At Polaris, we're on a mission to create a safer and fairer world. We provide software solutions that empower police forces and local authorities to enforce and track traffic and parking offences, manage permits and licenses, and control high-risk assets like firearms and tasers. Since securing support from August Equity in May 2023, we've been on an exciting growth trajectory. Our goal is to build a data-driven, professionally managed organisation with robust systems and processes, poised for consistent growth and ready to seize new opportunities. This is an exciting time to join Polaris. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry.
Support Analyst
Based in London – Euston Road Office
Hybrid model of 3 days per week in office
Full time
Reports to Support Desk Manager
Summary
We are seeking a Support Analyst to support our web based software applications and backend systems. This is an application focused support role, centred on investigating software issues, analysing data, and working closely with development teams to resolve incidents. The successful candidate will be comfortable working with SQL and Linux environments and will have a strong interest in understanding how software systems operate behind the scenes. This role requires analytical thinking, attention to detail, and the ability to take ownership of issues from investigation through to resolution.
Requirements
- Key Responsibilities
- Application Support
- Provide first- and second-line support for web based software applications
- Investigate application issues using logs, database queries, and system tools
- Reproduce defects and document findings clearly for development teams
- Maintain ownership of tickets until full resolution
- Database and Data Investigation
- Use SQL to retrieve and analyse data
- Investigate data inconsistencies and transactional issues
- Support reconciliation checks and data validation activities
- Linux Environment Support
- Navigate Linux environments to review logs and service behaviour
- Assist in monitoring scheduled jobs and batch processes
- Identify and escape service or performance related issues
- Incident and Ticket Management
- Manage and prioritise tickets in Zendesk in line with SLAs
- Provide clear, structured updates to clients and internal stakeholders
- Escalate software defects with appropriate technical detail
- Support root cause analysis for recurring or high impact issues
- Documentation and Continuous Improvement
- Maintain accurate records of investigations and resolutions
- Contribute to internal knowledge base articles
- Identify trends and suggest improvements to enhance system stability
- Essential
- Working knowledge of SQL, including writing queries to retrieve and analyse data
- Familiarity with Linux environments and basic command line navigation
- Strong analytical and problem solving skills
- Clear written and verbal communication skills
- Interest in software systems and backend technologies
- Desirable
- Experience supporting web applications or SaaS platforms
- Experience using a ticketing system such as Zendesk
- Exposure to APIs or system integrations
- Relevant technical qualification or equivalent practical experience
Benefits
- 25 days annual leave
- 2 Moment in Time Days
- Life Assurance 4 x base salary
- Private Pension with Scottish Widows
- Health Care Cash Plan
- Hybrid working model
Equal Opportunities
Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.
Please note that we can currently only consider candidates with an existing right to work in the UK.
Support Analyst employer: Polaris Consulting & Services Ltd
Polaris Consulting & Services Ltd is an exceptional employer located in the vibrant town of Banbury, offering a dynamic work culture that fosters collaboration and innovation. With a strong emphasis on employee growth, we provide ample opportunities for professional development and skill enhancement, all while enjoying the flexibility of a hybrid work model. Join us to be part of a forward-thinking team that values your contributions and supports your career aspirations.
Contact Details:
Polaris Consulting & Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Polaris Consulting & Services Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Polaris Consulting & Services Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Polaris Consulting & Services Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Polaris Consulting & Services Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Polaris Consulting & Services Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Polaris Consulting & Services Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Polaris Consulting & Services Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Polaris Consulting & Services Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
