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For Companies At a Glance
- Tasks: Support operational teams by managing and configuring key business applications.
- Company: Join Polaris, a leading community provider dedicated to improving children's lives for over 30 years.
- Benefits: Enjoy 30-35 days of annual leave, a pension scheme, life insurance, and employee discounts.
- Why this job: Be part of a nurturing community that values ambition and positive outcomes for children and families.
- Qualifications: Strong IT skills, excellent customer service, and experience in process documentation and training required.
- Other info: This role offers a hybrid working approach and requires a standard DBS check.
The predicted salary is between 24000 - 33600 £ per year.
Location: Head Office - Bromsgrove
This role offers a Hybrid Approach to Working.
Salary: Up to £24,000 Per Annum Dependent Upon Experience
Benefits: 30 days' Annual Leave increasing to 35 days' with length of service + Bank Holidays, Company Pension Scheme, Life Insurance x 2, Employee Discount Scheme & On-Site Free Parking
About Us
We are Polaris, one of the UK's largest leading communities of children's service providers. Within our community, we have independent Fostering and Adoption agencies who have been passionately improving the lives of young people for over 30 years, as well as Leaving Care services, Residential, Education and bespoke children's services contracts. Our nurturing community works collectively to support the very best outcomes for each and every child in our care. We're ambitious for our children and young people, families and staff and believe in their futures.
About the Role
We're looking for a Business Applications Support Analyst to join our established Systems team. As a Business Applications Analyst you will play an essential role in supporting our community wide operational teams in fully utilising our key systems.
Key Responsibilities
- Configuration of our key business applications, including fostering and adoption case management, residential home rostering and residential case management.
- Manage system permissions and audit user access.
- Support Super Users in the resolution of end user queries.
- Review how the applications are used identify best practice and opportunities for improvements.
- Review new functionality as it is released, and implement when adopted.
Requirements for the role:
- The successful candidate should have the following skills and experience:
- Strong IT skills.
- Excellent customer service skills with the ability to communicate effectively at all levels, in both business terms and technical terms.
- Experience of documenting processes, developing user guides and systems training.
- Strong problem solving skills.
For more information about this exciting new role, please call Ian Dixon - Business Applications Manager on 01527 556623.
The successful candidate will be required to complete a standard DBS Check, cost of which will be met by Polaris.
Polaris is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Polaris is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment.
Business Application Support Analyst employer: Polaris Community
Contact Detail:
Polaris Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific business applications mentioned in the job description, such as case management and rostering systems. Understanding these tools will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication at all levels. Consider preparing examples of how you've successfully resolved user queries or improved processes in previous roles.
✨Tip Number 3
Research Polaris and their community services to understand their mission and values. This knowledge will allow you to align your answers with their goals during the interview, showing that you're genuinely interested in contributing to their cause.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of specific instances where you've identified issues and implemented solutions. This will be crucial in demonstrating your capability to support the operational teams effectively.
We think you need these skills to ace Business Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Polaris is looking for in a Business Applications Support Analyst.
Highlight Relevant Skills: Make sure to emphasise your strong IT skills, customer service experience, and problem-solving abilities in your CV and cover letter. Use specific examples to demonstrate how you've successfully documented processes or developed user guides in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work at Polaris and how you can contribute to their mission of improving the lives of young people.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Polaris Community
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Applications Support Analyst. Be prepared to discuss how your skills align with their needs, especially in areas like system configuration and user support.
✨Showcase Your IT Skills
Since strong IT skills are crucial for this role, be ready to provide examples of your technical expertise. Discuss any relevant software or systems you've worked with, and how you've used technology to solve problems in previous roles.
✨Demonstrate Customer Service Abilities
This position requires excellent customer service skills. Prepare to share experiences where you've effectively communicated with users or clients, resolved issues, or provided training. Highlight your ability to translate technical jargon into understandable terms.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you've identified issues, implemented solutions, or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
