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For Companies At a Glance
- Tasks: Manage and develop customer accounts while driving commercial growth and ensuring top-notch service.
- Company: Depot Connect, a growing and innovative logistics network.
- Benefits: Remote-first role with flexibility, competitive salary, and potential bonuses.
- Why this job: Join a supportive team and make a real impact in the logistics industry.
- Qualifications: Experience in account management or related fields, strong communication skills required.
- Other info: Opportunity for travel across the UK and Europe, with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
The UK Account Manager at Depot Connect is responsible for managing and developing a portfolio of customer accounts across the UK, with occasional support for European accounts. This role involves building strong relationships with customers and stakeholders, driving commercial growth, providing operational coordination, and ensuring high-quality customer service delivery.
Responsibilities
- Act as the main point of contact for a defined portfolio of UK customers, with occasional support for European accounts.
- Build strong, trusted relationships with customers and stakeholders across the Depot Connect network.
- Conduct regular Business Reviews (QBRs/MYBRs) to provide performance insights, service updates, and improvement opportunities.
- Meet with customers virtually and in person to understand their operational needs and goals.
- Identify new opportunities, efficiencies, and value-add solutions to grow wallet share within existing accounts.
- Explore innovative ways to generate new business and deliver enhanced value to customers.
- Assist in creating tailored proposals, commercial documents, and solution presentations.
- Maintain accurate customer information, activities, opportunities, and forecasts in Salesforce.
- Provide regular reporting, pipeline updates, and customer insights to support commercial decision-making.
- Prepare presentations, meeting packs, proposals, and follow-up documentation.
- Support operational tasks to ensure smooth account operations and effective customer communication.
- Assist the VP of Commercial with customer insights, project coordination, and strategic initiatives.
Qualifications
- Experience in Account Management, Customer Success, or a commercial role within logistics, supply chain, warehousing, 3PL/4PL, or related industries.
- Strong relationship-building and communication skills across all stakeholder levels.
- Organised, detail-focused, and capable of managing multiple accounts and priorities.
- Proficient in presenting, running business reviews, and developing customer proposals.
- Familiarity with Salesforce pipeline management and reporting.
- Commercially minded, proactive, and able to identify growth opportunities.
- Willingness to travel across the UK and occasionally Europe.
What We Offer
- A remote-first role with flexibility and autonomy.
- Key role in a growing, innovative logistics network.
- Collaborative and supportive team culture.
- Competitive salary, benefits package, and potential bonuses.
UK Account Manager employer: Polar Service Centers
Contact Detail:
Polar Service Centers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and supply chain sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those interviews! Research Depot Connect and understand their values and services. Think about how your experience aligns with their needs, especially in account management and customer success. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you’re proactive and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are keen on joining us directly. Plus, it helps us keep track of your application and gives you a better chance to stand out in the crowd.
We think you need these skills to ace UK Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the UK Account Manager role. Highlight your experience in account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Relationship-Building Skills: Since this role is all about building strong relationships, share examples of how you've successfully managed customer accounts in the past. We love hearing about your communication skills and how you've driven commercial growth!
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or errors, and ensure your information is clear and concise. We appreciate organised candidates who can manage multiple priorities effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our innovative team!
How to prepare for a job interview at Polar Service Centers
✨Know Your Accounts
Before the interview, dive deep into understanding Depot Connect's customer portfolio. Familiarise yourself with their key accounts and any recent news or developments in the logistics sector. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Think about specific instances where your communication skills made a difference. Being able to articulate these experiences will highlight your fit for the Account Manager position.
✨Be Ready for Business Reviews
Since conducting Business Reviews is a key responsibility, practice how you would present performance insights and improvement opportunities. Bring along a mock presentation or outline to showcase your ability to analyse data and communicate effectively.
✨Demonstrate Proactivity
Think of ways you've identified growth opportunities in past roles. Be prepared to discuss innovative solutions you've proposed or implemented. This will show that you have a proactive mindset, which is crucial for driving commercial growth in this position.
