At a Glance
- Tasks: Lead operations across UK restaurants, ensuring top-notch performance and brand standards.
- Company: Join Poke House, a rapidly growing fast-casual brand in Europe.
- Benefits: Enjoy competitive pay, employee discounts, and career growth opportunities.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Be part of a dynamic team making a positive impact in the food industry.
- Qualifications: 4-6 years in operations, strong communication skills, and a hands-on approach.
The predicted salary is between 36000 - 60000 € per year.
ABOUT US
Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is one of the fastest-growing fast-casual brands in Europe. Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), combining digital innovation with modern restaurant operations. As we continue strengthening our UK operations, we are looking for an Operations Manager UK to support performance and ensure consistent execution across our restaurants.
ABOUT THE ROLE
Reporting to the UK Country Manager, the Operations Manager UK plays a key role in supporting the day-to-day performance of company-owned stores across the UK. This is a hands-on, field-based role focused on execution, operational consistency and KPI follow-up. You will work closely with Store Managers to ensure brand standards, operational processes and performance targets are met. This role is ideal for someone who thrives in fast-paced environments, enjoys being present in stores, and is motivated by continuous operational improvement.
WHAT YOU’LL BE DOING
- Support the execution of operational standards across UK restaurants
- Work closely with Store Managers to monitor and improve performance across key KPIs (sales, labour cost, food cost, customer satisfaction)
- Conduct regular store visits to ensure operational consistency and compliance with brand standards
- Follow up on action plans to improve underperforming stores
- Support workforce planning and labour optimisation in collaboration with Store Managers
- Ensure compliance with UK food safety, hygiene and health & safety regulations
- Monitor stock management practices, waste levels and inventory accuracy
- Support the implementation of HQ initiatives (menu updates, digital tools, operational guidelines)
- Assist with performance reporting and KPI tracking
- Collaborate with cross-functional teams (Marketing, HR, Finance, Supply Chain) to ensure smooth operations
- Contribute to training and onboarding initiatives for store teams
- Foster a culture of accountability, teamwork and customer focus across stores
REQUIREMENTS
- 4–6 years of experience in operations within food retail, QSR or hospitality
- Experience supporting multi-site environments
- Strong knowledge of UK food safety and hygiene regulations
- Good understanding of labour planning and cost control fundamentals
- Hands-on mindset and willingness to spend significant time in stores
- Strong communication and relationship-building skills
- Comfortable working with KPIs and operational data
- Familiarity with POS systems and restaurant management tools
- Fluent English; other European languages are considered a plus.
WHAT WE OFFER
- A dynamic and fast-growing international environment
- Strong exposure to multi-site operations
- Career growth opportunities within an expanding European group
- Competitive compensation aligned with experience
- Employee discounts and benefits
Operations Manager UK in London employer: Poke House
Poke House is an exceptional employer, offering a dynamic and fast-growing international environment where employees can thrive in multi-site operations. With a strong focus on career growth opportunities, competitive compensation, and a culture that promotes teamwork and accountability, working as an Operations Manager UK provides the chance to make a meaningful impact while enjoying employee discounts and benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager UK in London
✨Tip Number 1
Get to know the company inside out! Research Poke House's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management. Think about your past experiences and how they align with the role. We want to hear your success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Operations Manager UK in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about operational excellence and making a difference in our restaurants.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in food retail or hospitality. We’re looking for someone who understands the ins and outs of operations, so showcase your skills that align with our needs!
Be Specific:Use concrete examples to demonstrate your achievements in previous roles. Whether it’s improving KPIs or enhancing customer satisfaction, we love to see how you’ve made an impact in past positions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Operations Manager UK role.
How to prepare for a job interview at Poke House
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operational standards and KPIs relevant to the role. Familiarise yourself with Poke House's brand values and how they translate into daily operations. This will show your genuine interest and readiness to contribute.
✨Showcase Your Hands-On Experience
Since this role is field-based and hands-on, be prepared to share specific examples from your past experiences in multi-site operations. Highlight situations where you improved performance or resolved issues in a fast-paced environment, as this will resonate well with the interviewers.
✨Demonstrate Your Communication Skills
As an Operations Manager, you'll need to work closely with Store Managers and cross-functional teams. Practice articulating your thoughts clearly and confidently. Use examples that showcase your ability to build relationships and foster teamwork, which are crucial for this role.
✨Prepare Questions About Continuous Improvement
Show your enthusiasm for operational excellence by preparing insightful questions about how Poke House approaches continuous improvement. Ask about their strategies for monitoring KPIs or how they implement new initiatives. This demonstrates your proactive mindset and alignment with their goals.
