At a Glance
- Tasks: Lead operations across UK stores, ensuring top-notch performance and brand standards.
- Company: Join Poke House, a fast-growing brand focused on positivity and well-being.
- Benefits: Enjoy competitive pay, employee discounts, and growth opportunities in a dynamic environment.
- Other info: Field-based role with regular store visits and a chance to shape the future of our brand.
- Why this job: Make a real impact in a vibrant company while developing your leadership skills.
- Qualifications: 4-6 years in food retail or hospitality with strong operational knowledge.
The predicted salary is between 40000 - 50000 € per year.
Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is one of the fastest-growing fast-casual brands in Europe. Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), combining digital innovation with modern restaurant operations.
As we continue strengthening our UK operations, we are looking for an Operations Manager UK to support performance and ensure consistent execution across our restaurants. This is a hands-on, field-based role focused on execution, operational consistency and KPI follow-up. You will work closely with Store Managers to ensure brand standards, operational processes and performance targets are met.
- Work closely with Store Managers to monitor and improve performance across key KPIs (sales, labour cost, food cost, customer satisfaction).
- Conduct regular store visits to ensure operational consistency and compliance with brand standards.
- Support workforce planning and labour optimisation in collaboration with Store Managers.
- Ensure compliance with UK food safety, hygiene and health & safety regulations.
- Monitor stock management practices, waste levels and inventory accuracy.
- Support the implementation of HQ initiatives (menu updates, digital tools, operational guidelines).
- Assist with performance reporting and KPI tracking.
- Contribute to training and onboarding initiatives for store teams.
Requirements:
- 4–6 years of experience in operations within food retail, QSR or hospitality.
- Strong knowledge of UK food safety and hygiene regulations.
- Good understanding of labour planning and cost control fundamentals.
- Strong communication and relationship-building skills.
- Comfortable working with KPIs and operational data.
- Fluent English; other European languages are considered a plus.
Career growth opportunities within an expanding European group. Competitive compensation aligned with experience. Employee discounts and benefits.
Head of Brand Operations in London employer: Poke House
Poke House is an exceptional employer that champions a vibrant work culture focused on positivity and well-being, making it an ideal place for those passionate about the fast-casual dining industry. With over 180 locations across Europe, employees benefit from competitive compensation, generous employee discounts, and ample opportunities for career growth within a rapidly expanding company. The hands-on, field-based nature of the Head of Brand Operations role allows for meaningful engagement with store teams, fostering a collaborative environment that prioritises operational excellence and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Brand Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Poke House. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your KPIs! Brush up on your understanding of sales, labour costs, and customer satisfaction metrics. Being able to discuss these confidently will show you're ready to hit the ground running.
✨Tip Number 3
Show off your hands-on experience! Since this role is field-based, share specific examples from your past where you've successfully improved operations or implemented new processes in a similar environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Poke House family.
We think you need these skills to ace Head of Brand Operations in London
Some tips for your application 🫡
Show Your Passion for Operations:When you're writing your application, let us see your enthusiasm for operations management. Share specific examples of how you've improved performance in previous roles, especially in food retail or hospitality. We love to see candidates who are genuinely excited about making a difference!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to highlight your key achievements and skills. We appreciate clarity, so make it easy for us to see why you’re the perfect fit for the Head of Brand Operations role.
Tailor Your Application:Make sure to customise your application to align with our brand values and the specifics of the job description. Mention your understanding of UK food safety regulations and how your experience matches the operational consistency we strive for at Poke House.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Poke House!
How to prepare for a job interview at Poke House
✨Know Your Operations Inside Out
Make sure you brush up on your knowledge of operations management, especially in the food retail or QSR sectors. Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales, labour costs, and customer satisfaction. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As an Operations Manager, you'll need to build strong relationships with Store Managers and teams. Prepare examples of how you've successfully communicated and collaborated in previous roles. Think about times when you resolved conflicts or improved team performance through effective communication.
✨Demonstrate Your Hands-On Approach
Since this is a field-based role, be ready to discuss your experience with hands-on management. Share specific instances where you conducted store visits, implemented operational changes, or ensured compliance with brand standards. Highlight your ability to lead by example and support your teams on the ground.
✨Understand Food Safety Regulations
Given the importance of UK food safety and hygiene regulations in this role, make sure you’re well-versed in these areas. Be prepared to discuss how you've ensured compliance in past positions and any relevant certifications you hold. This will show that you take safety seriously and are committed to maintaining high standards.
