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- Tasks: Lead UK restaurant operations, ensuring excellence in performance and customer experience.
- Company: Join Poke House, the global leader in fast-casual poke bowls with a vibrant culture.
- Benefits: Competitive salary, permanent contract, and significant career growth opportunities.
- Why this job: Be part of a meaningful journey, driving operational excellence in a fast-growing environment.
- Qualifications: 7+ years in food retail operations, strong leadership, and compliance knowledge.
- Other info: Collaborative leadership team and a culture focused on positivity and well-being.
The predicted salary is between 60000 - 84000 ÂŁ per year.
ABOUT US
Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is the global leader in the fast-casual poke bowl category. Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), with additional markets soon to follow. Positioned at the intersection of digital food experiences and modern restaurants, Poke House combines tech-driven innovation with operational excellence. With €120M in revenues in 2023 and a growing team of 1,000+ people, our hyper-growth is powered by strong unit economics, a scalable model, and a highly engaged community of poke lovers.
To further strengthen our UK presence, we are looking for a Head of Operations UK to join our leadership team and play a key role in driving operational excellence and sustainable growth across the country.
ABOUT THE ROLE
Joining Poke House means more than taking on a new role — it means helping to build something meaningful. As Head of Operations UK, you will report into the UK Country Manager acting as the operational leader for the UK market, owning end-to-end restaurant operations. We are looking for a hands-on, data-driven leader with a strong operational mindset, able to scale processes, develop people, and ensure consistent execution in a fast-growing environment.
WHAT YOU’LL BE DOING
- Own and lead UK restaurant operations, ensuring strong performance across sales, food cost, labour cost, and customer experience.
- Manage and collaborate closely with the Store Managers to drive operational results and execution excellence.
- Oversee day-to-day operations across multiple locations, ensuring efficiency, quality, and compliance with UK food safety and hygiene regulations.
- Develop, implement and continuously improve operational processes to increase productivity, reduce costs and support scalability.
- Ensure optimal workforce planning, shift scheduling, training and development to maintain high service and performance standards.
- Monitor and optimize operational expenses, ensuring profitability in line with company financial targets.
- Ensure optimal stock management, minimizing waste and preventing shortages.
- Work closely with the Ops Standard Excellence team by guaranteeing a consistent and excellent customer experience across all UK locations, addressing issues and complaints promptly.
- Leverage operational KPIs and data to assess performance, identify gaps and implement corrective actions.
- Ensure full compliance with UK health & safety, food regulations, and employment laws, as well as internal company policies.
- Engage, motivate and develop teams, fostering a culture of accountability, ownership and continuous improvement.
- Coach and mentor managers to strengthen leadership capabilities and operational maturity.
- Support the rollout of digital solutions (e.g. kiosks, operational dashboards, KPI tools).
- Adapt HQ initiatives (e.g. menu reviews, brand standards) to local UK market needs, ensuring alignment and execution.
- Provide regular performance updates to the Country Manager and HQ team.
- Collaborate cross-functionally with Marketing, Product, Finance, HR and Ops Standard Excellence.
- Supervise and support franchisees to ensure compliance with brand and operational standards (if applicable).
REQUIREMENTS
- 7+ years of experience in operations within the food retail, QSR or hospitality industry.
- Proven track record managing multi-site operations in a fast-paced food retail or QSR environment.
- Strong experience operating in the UK market; international exposure is a strong plus.
- Deep, hands-on knowledge of UK food safety, hygiene and operational compliance (HACCP, health inspections, etc.).
- Solid expertise in budget management, labour optimisation and cost control.
- Strong people leadership skills, with extensive experience leading, mentoring and developing managers and teams.
- Ability to engage and inspire teams, building a high-performance, customer-centric culture.
- Proven success in vendor management, supply chain optimisation and inventory control.
- Experience driving process standardisation and operational best practices at scale.
- Strong customer mindset, with experience managing service quality and customer feedback.
- Familiarity with POS systems, restaurant management tools and data analytics platforms.
- Fluent English (C1 level preferred); other European languages such as Italian, Spanish, French, Portuguese are considered a plus.
WHAT WE OFFER
- A strong company culture and an ambitious, collaborative leadership team.
- Permanent contract with a competitive compensation package aligned with experience.
- Significant career growth opportunities within a fast-scaling international group.
Head of Operations UK in England employer: Poke House
Contact Detail:
Poke House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations UK in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Poke House. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by diving deep into Poke House’s values and operations. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission of positivity and well-being.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you note. It shows your enthusiasm and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Poke House family.
We think you need these skills to ace Head of Operations UK in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how you connect with our values and how you can contribute to our positive vibe at Poke House.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in operations, especially in the food retail or QSR industry. We love seeing specific examples of how you've driven operational excellence and team development in your previous roles.
Be Data-Driven: Since we’re all about leveraging data for decision-making, include any metrics or KPIs that showcase your impact in past positions. This will help us understand how you can bring that analytical mindset to the Head of Operations role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing team!
How to prepare for a job interview at Poke House
✨Know Your Numbers
As a Head of Operations, you'll need to be data-driven. Brush up on key operational metrics like sales performance, food costs, and labour costs. Be ready to discuss how you've used data in the past to drive improvements and make decisions.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples of how you've engaged and inspired teams in previous roles. Think about specific instances where you coached managers or fostered a high-performance culture.
✨Understand Compliance Inside Out
With a focus on UK food safety and hygiene regulations, make sure you're well-versed in HACCP and health inspections. Be prepared to discuss how you've ensured compliance in your previous operations and how you would approach it at Poke House.
✨Be Ready for Cross-Functional Collaboration
This position involves working closely with various departments. Think about how you've successfully collaborated with marketing, finance, or HR in the past. Prepare to share examples that highlight your ability to work cross-functionally to achieve operational excellence.
