At a Glance
- Tasks: Lead operations across UK restaurants, ensuring top-notch performance and brand standards.
- Company: Join Poke House, a rapidly growing fast-casual brand with a positive mission.
- Benefits: Enjoy competitive pay, employee discounts, and career growth in a dynamic environment.
- Other info: Experience a fast-paced culture with opportunities for professional development.
- Why this job: Be part of a vibrant team making a real impact in the food industry.
- Qualifications: 4-6 years in operations, strong communication skills, and a hands-on approach.
The predicted salary is between 36000 - 60000 € per year.
Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is one of the fastest-growing fast-casual brands in Europe. Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), combining digital innovation with modern restaurant operations.
As we continue strengthening our UK operations, we are looking for an Operations Manager UK to support performance and ensure consistent execution across our restaurants.
ABOUT THE ROLE
Reporting to the UK Country Manager, the Operations Manager UK plays a key role in supporting the day-to-day performance of company-owned stores across the UK. This is a hands-on, field-based role focused on execution, operational consistency and KPI follow-up. You will work closely with Store Managers to ensure brand standards, operational processes and performance targets are met. This role is ideal for someone who thrives in fast-paced environments, enjoys being present in stores, and is motivated by continuous operational improvement.
WHAT YOU’LL BE DOING
- Support the execution of operational standards across UK restaurants
- Work closely with Store Managers to monitor and improve performance across key KPIs (sales, labour cost, food cost, customer satisfaction)
- Conduct regular store visits to ensure operational consistency and compliance with brand standards
- Follow up on action plans to improve underperforming stores
- Support workforce planning and labour optimisation in collaboration with Store Managers
- Ensure compliance with UK food safety, hygiene and health & safety regulations
- Monitor stock management practices, waste levels and inventory accuracy
- Support the implementation of HQ initiatives (menu updates, digital tools, operational guidelines)
- Assist with performance reporting and KPI tracking
- Collaborate with cross-functional teams (Marketing, HR, Finance, Supply Chain) to ensure smooth operations
- Contribute to training and onboarding initiatives for store teams
- Foster a culture of accountability, teamwork and customer focus across stores
REQUIREMENTS
- 4–6 years of experience in operations within food retail, QSR or hospitality
- Experience supporting multi-site environments
- Strong knowledge of UK food safety and hygiene regulations
- Good understanding of labour planning and cost control fundamentals
- Hands-on mindset and willingness to spend significant time in stores
- Strong communication and relationship-building skills
- Comfortable working with KPIs and operational data
- Familiarity with POS systems and restaurant management tools
- Fluent English; other European languages are considered a plus.
WHAT WE OFFER
- A dynamic and fast-growing international environment
- Strong exposure to multi-site operations
- Career growth opportunities within an expanding European group
- Competitive compensation aligned with experience
- Employee discounts and benefits
Operations Manager UK in City of London employer: Poke House
Poke House is an exceptional employer, offering a dynamic and fast-growing international environment where employees can thrive in multi-site operations. With a strong focus on career growth opportunities and a culture that promotes teamwork and accountability, our Operations Manager UK role provides the chance to make a meaningful impact while enjoying competitive compensation and employee benefits. Join us in nourishing the world with positivity and well-being as we continue to expand across the UK and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager UK in City of London
✨Tip Number 1
Get to know the company inside out! Research Poke House, its values, and its operations. This way, when you land that interview, you can show us how your experience aligns with our mission of positivity and well-being.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just help us see you as a perfect fit for the Operations Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in operations and how they relate to the KPIs we care about. We want to hear how you've tackled challenges and improved performance in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our growing team at Poke House.
We think you need these skills to ace Operations Manager UK in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about operational excellence and making a difference in our restaurants.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in food retail or hospitality. We love seeing how your background aligns with our needs, so don’t hold back on those key achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Bullet points can work wonders here!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Poke House
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key operational standards and KPIs relevant to the role. Familiarise yourself with Poke House's brand values and how they translate into daily operations. This will show your genuine interest and readiness to contribute.
✨Showcase Your Hands-On Experience
Since this role is field-based and hands-on, be prepared to discuss specific examples from your past experience where you've successfully improved operational performance in a fast-paced environment. Highlight your ability to work closely with teams and drive results.
✨Demonstrate Your Knowledge of Compliance
Brush up on UK food safety, hygiene, and health & safety regulations. Be ready to discuss how you've ensured compliance in previous roles. This will demonstrate your commitment to maintaining high standards across all operations.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current challenges in operations or how they measure success. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
