Role Overview
Poke House is looking for two passionate and motivated Restaurant General Managers to lead our vibrant teams at our London locations: Battersea Station and Portobello Road. As a General Manager, you will be instrumental in ensuring exceptional customer experiences, maintaining high standards of quality and service, and driving the success and profitability of the restaurant.
Key Responsibilities
- Operate a successful and profitable restaurant aligned with Poke House’s objectives and standards.
- Lead and support the team to deliver outstanding customer service.
- Maintain thorough knowledge of the menu to advise customers and promote sales.
- Be the primary contact for resolving store-related customer challenges.
- Ensure a safe and secure environment for customers, staff, and company assets.
- Conduct trial shifts and supervise team members, ensuring workstations are orderly and stocked.
- Coach and develop team members to meet revenue and service goals.
- Assist in conducting regular job chats, probation reviews, and appraisals.
- Manage staff performance and foster a positive team environment.
- Collaborate with HR on attendance, sickness, and employee relations issues.
- Support the Store Manager in staff rota planning and achievement of monthly targets.
- Monitor and respond to customer feedback on social media.
- Manage stock orders, deliveries, and returns while ensuring compliance with food safety and hygiene standards.
- Uphold company policies on health and safety, emergency procedures, and security.
Required Qualifications and Experience
- Proven experience in restaurant management or a similar leadership role.
- Strong organizational and planning skills.
- Ability to manage, motivate, and coach a team effectively.
- Results-driven with a track record of meeting performance targets.
- Computer literate.
Desired Skills and Competencies
- Excellent communication skills and fluent English.
- Honest, trustworthy, and practical with a flexible approach.
- Calm and composed under pressure.
- Passionate about delivering exceptional customer experiences.
Benefits and Perks
- Opportunity to lead and grow within a fast-expanding, international company.
- Work in a positive, innovative environment committed to quality and sustainability.
- Competitive salary and employee benefits.
Company Culture and Values
At Poke House, we believe in nourishing the world with positivity and fresh ingredients. Our core values include positivity, thinking big, passion, honesty, humility, and winning together. As a Benefit Corporation, we are committed to sustainability, reducing food waste, and fostering responsible and transparent business practices.
#J-18808-Ljbffr
