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- Tasks: Provide top-notch support to European clients via chat and email.
- Company: Join Poka Inc., a dynamic company focused on innovation.
- Benefits: Enjoy remote work, professional growth, and a vibrant team culture.
- Other info: Exciting opportunities for career advancement in a supportive environment.
- Why this job: Make a difference in the B2B SaaS world while working from anywhere.
- Qualifications: Fluency in German and English with 2+ years in customer support.
The predicted salary is between 30000 - 40000 £ per year.
Poka Inc. is seeking a Customer Support Specialist to join the team in Europe. This role is focused on providing support to European manufacturing clients through chat and email.
The ideal candidate should have over 2 years of experience in B2B SaaS support, be fluent in both German and English, and possess strong written communication and problem-solving skills.
The position offers a dynamic work environment, remote work options, and opportunities for professional growth within the company.
Bilingual EU Support Specialist (German/English) - Remote in London employer: Poka Inc.
Contact Detail:
Poka Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual EU Support Specialist (German/English) - Remote in London
✨Tip Number 1
Make sure to brush up on your German and English skills before any interviews. Practising common customer support scenarios can really help us stand out as candidates who are ready to tackle real-life challenges.
✨Tip Number 2
Research Poka Inc. and its values. Knowing the company inside out will not only impress the interviewers but also help us tailor our responses to show how we fit into their culture.
✨Tip Number 3
Prepare some examples from your past experience that highlight your problem-solving skills in a B2B SaaS environment. We want to showcase how we've successfully handled customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for passionate individuals to join our team.
We think you need these skills to ace Bilingual EU Support Specialist (German/English) - Remote in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about supporting clients in both German and English, make sure to highlight your fluency in both languages. Use clear and concise language in your application to demonstrate your strong written communication skills.
Tailor Your Experience: We want to see how your past experience aligns with the B2B SaaS support world. Be specific about your previous roles and how they relate to the responsibilities of this position. Don’t just list your jobs; tell us how you’ve solved problems for clients!
Be Personable: Customer support is all about connecting with people. Let your personality shine through in your application! A friendly tone can go a long way in showing us that you’re a great fit for our dynamic work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Poka Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or write sample emails in both languages to showcase your proficiency.
✨Know the Company Inside Out
Research Poka Inc. thoroughly. Understand their products, values, and the specific challenges they face in the European manufacturing sector. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Prepare for Common Support Scenarios
Think about common issues that B2B SaaS clients might face and how you would resolve them. Be ready to discuss your problem-solving approach and provide examples from your past experience that demonstrate your ability to handle customer queries effectively.
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong written communication is key. During the interview, focus on articulating your thoughts clearly and concisely. You might even want to prepare a brief written response to a hypothetical customer query to demonstrate your skills.