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- Tasks: Provide top-notch support to European clients via chat and email.
- Company: Join Poka Inc., a dynamic company focused on innovation.
- Benefits: Enjoy remote work, professional growth, and a supportive team.
- Other info: Exciting opportunities for career advancement in a vibrant environment.
- Why this job: Make a difference in the B2B SaaS world while working from anywhere.
- Qualifications: Fluency in German and English with 2+ years in customer support.
The predicted salary is between 30000 - 40000 £ per year.
Poka Inc. is seeking a Customer Support Specialist to join the team in Europe. This role is focused on providing support to European manufacturing clients through chat and email.
The ideal candidate should have over 2 years of experience in B2B SaaS support, be fluent in both German and English, and possess strong written communication and problem-solving skills.
The position offers a dynamic work environment, remote work options, and opportunities for professional growth within the company.
Bilingual EU Support Specialist (German/English) - Remote employer: Poka Inc.
Contact Detail:
Poka Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual EU Support Specialist (German/English) - Remote
✨Tip Number 1
Make sure to tailor your approach for each interview. Research the company and its culture, and think about how your bilingual skills can specifically benefit their European clients. We want to see you shine!
✨Tip Number 2
Practice your problem-solving skills with real-life scenarios. Think of examples from your past experience in B2B SaaS support that showcase your ability to handle challenges effectively. This will help us see how you tackle issues head-on.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm and keeps you fresh in our minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing candidates who take the initiative to connect directly with us. Plus, it makes tracking your application super easy!
We think you need these skills to ace Bilingual EU Support Specialist (German/English) - Remote
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about supporting clients in both German and English, make sure to highlight your fluency in both languages. Use clear and concise language in your application to demonstrate your strong written communication skills.
Tailor Your Experience: We want to see how your past experience aligns with the B2B SaaS support world. Be specific about your previous roles and how they relate to the responsibilities of this position. Don’t just list your jobs; tell us how you’ve solved problems for clients!
Be Personable: Even though it’s a written application, we love a bit of personality! Let your unique voice shine through while keeping it professional. A friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Poka Inc.
✨Brush Up on Your Language Skills
Since the role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or write sample emails in both languages to showcase your proficiency.
✨Know Your B2B SaaS Inside Out
Familiarise yourself with common challenges faced by European manufacturing clients in the B2B SaaS space. Be prepared to discuss how you’ve tackled similar issues in your previous roles, as this will demonstrate your problem-solving abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your customer support skills. Think of specific examples from your past experience where you successfully resolved a client issue or improved a process. This will help you illustrate your capabilities effectively.
✨Show Enthusiasm for Remote Work
Since this position is remote, express your excitement about working in a dynamic environment. Share any previous remote work experiences and how you managed your time and communication effectively, which will show you’re a great fit for their team.