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For Companies At a Glance
- Tasks: Inspect, maintain, and install cutting-edge fire and security systems.
- Company: Join Pointer Ltd, a values-driven leader in fire and security.
- Benefits: OTE up to ÂŁ60k, company car, generous holidays, and career progression.
- Why this job: Make a real impact while delivering excellent customer service every day.
- Qualifications: 5+ years in fire/security systems and relevant qualifications required.
- Other info: Be part of a passionate team with a focus on integrity and expertise.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Description
About Us:
At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.
Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.
At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.
Role Purpose:
Join our dynamic team as a Service Engineer, where you'll play a vital role in keeping people and properties protected! You'll be responsible for servicing and maintaining cutting-edge intruder alarms, fire alarms, CCTV, and access control systems—ensuring they operate at peak performance. Occasionally, you'll also take on installation projects, bringing security solutions to life. With a strong focus on customer satisfaction, you'll provide top-tier service while upholding the highest industry standards. If you're passionate about technology and making a real impact, this role is for you!
This role offers on- target earnings (OTE) of up to ÂŁ60,000.
We would consider applicants from the following areas: Dartford, Godstone and Surrounding areas.
Role Responsibilities:
- Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure peak performance and security.
- Manage your own workload effectively, prioritizing tasks to meet service and installation deadlines.
- Diagnose issues, repair faults, and replace components as needed to keep systems operating reliably.
- Complete all paperwork accurately and on time, ensuring compliance with company and industry standards.
- Keep your vehicle stocked with essential materials and tools to maximize efficiency on the job.
- Deliver outstanding customer service, providing expert advice and support with a professional approach.
- Participate in the standby and call-out rota, responding swiftly to urgent service needs
Qualifications and Experience:
- A relevant qualification or equivalent in the electrical industry.
- Current full driving license.
- Experience of working in a service environment.
Personal Attributes:
At Pointer, we believe in teamwork, innovation, and a proactive mindset. We’re looking for individuals who not only share our values but also thrive in a collaborative environment. If you’re someone who enjoys problem-solving, takes initiative, and approaches every challenge with a positive, can-do attitude, this could be the perfect opportunity for you!
What Makes You a Great Fit?
- An excellent and engaging communication style
- Customer centric and focused on end-to-end project ownership
- A problem solver
- Proactive, resilient and a team-player
- An ambassador for the Pointer brand
- An advocate of IBL and the Pointer values
- Curious and passionate about continuous improvement
- Effective time management and self-organised.
- Computer literate with proficient knowledge of MS Office.
- A full clean driving license
- Must be eligible to work in the U.K.
Benefits:
- Financial Security & Rewards
- Competitive salary with an annual review
- Company pension to help secure your future
- Employee referral scheme—recommend great people and get rewarded
Work-Life Balance & Flexibility
- Generous holiday allowance to recharge and unwind
- Flexible working options* to fit your lifestyle
Career Growth & Development
- Career progression opportunities—we invest in your future
- Training & professional membership support* to help you develop your skills
Health & Well-being
- Life assurance for peace of mind
- Access to private GP services—because your health matters
- Annual flu jab to keep you feeling your best
Exclusive Employee Perks
- Employee discount scheme—save on top brands
- Company car
*Some benefits are role-dependent.
Equal Opportunities Statement:
Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Service Engineer employer: Pointer Ltd
Contact Detail:
Pointer Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or join online forums where you can meet potential employers or fellow engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving fire and security systems. This will give you an edge during interviews and help demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the interview by brushing up on common technical questions related to CCTV, alarms, and access control systems. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search—so go ahead and take that step!
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see your skills in action, so don’t hold back on showcasing your relevant qualifications and past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Engineer role at Pointer Ltd. Share your passion for customer service and technical support—let us know what drives you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and repaired faults in the past. We love seeing candidates who can think on their feet and deliver solutions efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pointer Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of fire and security systems, especially intruder alarms, fire alarms, CCTV, and access control. Be ready to discuss your past experiences and how they relate to the role at Pointer Ltd.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired faults in the past. Pointer Ltd values solutions-focused individuals, so highlight your ability to think on your feet and resolve issues efficiently.
✨Demonstrate Customer Service Excellence
Since you'll be delivering customer service and technical support, think of instances where you've gone above and beyond for a client. Share these stories to show that you understand the importance of customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, career progression opportunities, or specific projects you might work on. This shows your genuine interest in the company and the role.
