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- Tasks: Inspect, maintain, and install security systems to ensure optimal performance.
- Company: Pointer, a leading electronic fire & security company with a people-first culture.
- Benefits: Competitive salary, career progression, flexible working, and employee discounts.
- Why this job: Make a real impact on system reliability and customer satisfaction in a dynamic environment.
- Qualifications: 5+ years in security or electrical industry with relevant qualifications.
- Other info: Join a diverse team where your skills and passion for growth are valued.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development. What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive. At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you. Job Summary Pointer Ltd. are recruiting for a highly motivated and skilled Service Engineer to join our team. As a Service Engineer you will be responsible for inspecting, maintaining, and installing a wide range of security systems. You will manage your workload efficiently, provide excellent customer service (this is at the heart of this role), and you will be expected to deliver expert advice. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction As a part of this role, you will actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests. This role cover the area of Argyll IDS (Galaxy), IP CCTV, Fire Alarm Systems, and Access Control Systems. Customer-focused with a commitment to end-to-end project ownership. In-depth knowledge of current products and technologies within the security industry. An ambassador for the Pointer brand and a strong advocate of company values. Current full driving license. Must be eligible to work in the UK. Benefits: At Pointer, we don’t just offer a job — we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to: Financial Security
Service Engineer employer: Pointer Ltd
Contact Detail:
Pointer Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience with security systems and your problem-solving abilities. Be ready to share specific examples of how you've made an impact in previous roles.
✨Tip Number 3
Don’t just apply—engage! If you see a role that excites you, reach out directly to the hiring manager or recruiter. A quick email expressing your enthusiasm can set you apart from the crowd and show that you’re genuinely interested.
✨Tip Number 4
Keep learning! Stay updated on the latest technologies in the security field. Whether it’s through online courses or industry webinars, showing that you’re committed to professional development can make you a more attractive candidate.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the security or electrical industry. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant qualifications and past roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Service Engineer role and how you can contribute to our team. Keep it friendly and professional, just like we are at Pointer.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Pointer Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge about security systems, especially intruder alarms, fire alarms, CCTV, and access control systems. Be ready to discuss your past experiences and how they relate to the role at Pointer.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired issues in previous roles. Highlight specific situations where your quick thinking made a difference, as this will demonstrate your ability to handle urgent service requests effectively.
✨Customer Service is Key
Pointer values exceptional customer service, so be prepared to talk about how you've provided support and advice to clients in the past. Share stories that showcase your professional and approachable demeanour.
✨Ask Smart Questions
At the end of the interview, don’t hesitate to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if Pointer is the right fit for you.
