At a Glance
- Tasks: Inspect, maintain, and install security systems while providing top-notch customer service.
- Company: Pointer is a values-driven leader in electronic security and fire detection.
- Benefits: Competitive salary, flexible working options, career growth, and health perks.
- Other info: Dynamic environment with opportunities for continuous improvement and professional development.
- Why this job: Join a passionate team and make a real impact on security and customer satisfaction.
- Qualifications: 3+ years in the security/electrical industry with strong customer focus.
The predicted salary is between 43200 - 72000 £ per year.
Company Overview
At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad. Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.
What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive. At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.
Job Summary
Pointer Ltd. are recruiting for a highly motivated and skilled Service Engineer to join our team. As a Service Engineer you will be responsible for inspecting, maintaining, and installing a wide range of security systems. You will manage your workload efficiently, provide excellent customer service (this is at the heart of this role), and you will be expected to deliver expert advice. This is an exciting opportunity to work in a fast-paced, dynamic environment with the chance to make a real impact on system reliability and customer satisfaction. As a part of this role, you will actively participate in the standby and call-out rota, responding quickly and effectively to urgent service requests. This role covers the area of Argyll & Bute and offers up to £60,000 OTE.
Key Responsibilities:
- Inspect, maintain, and install intruder alarms, fire alarms, CCTV, and access control systems to ensure optimal performance and security.
- Manage your own workload efficiently, prioritising tasks to meet service and installation deadlines.
- Diagnose faults, repair issues, and replace components as necessary to ensure systems operate reliably and efficiently.
- Complete all necessary documentation promptly and accurately, ensuring adherence to company policies and industry regulations.
- Keep your vehicle fully stocked with essential tools and materials, ensuring maximum efficiency on-site.
- Provide exceptional customer service, offering expert advice and support while maintaining a professional, approachable demeanour.
- Continuously seek to improve service delivery, identifying opportunities for enhancing customer satisfaction and operational efficiency.
Who are you
Ideally, you are based in Oban, or the surrounding area, but this is not a deal breaker - we are open for any location! You are a self-motivated team player, who is a proactive, reliable, and customer-focused professional with a strong attention to detail. You will be able to manage your workload independently, ensuring all tasks are completed efficiently and to the highest standards. A natural problem solver, you thrive in dynamic environments and remain calm under pressure. Your excellent communication and interpersonal skills enable you to build and maintain positive relationships with both clients and colleagues. You are adaptable and committed to continuous improvement, always seeking new ways to enhance your skills and contribute to the success of the team. A true ambassador for the Pointer brand, you embody our values and approach every task with integrity and professionalism.
Required Experience & Qualifications
- Relevant qualification or equivalent experience in the electrical or security industry.
- At least 3 years of experience in the security and/or electrical industry.
- Proven experience in a service environment, particularly in security systems.
- Proven track record and strong knowledge of installing and maintaining security systems, such as; IDS (Galaxy), IP CCTV, Fire Alarm Systems, and Access Control Systems.
- Customer-focused with a commitment to end-to-end project ownership.
- In-depth knowledge of current products and technologies within the security industry.
- An ambassador for the Pointer brand and a strong advocate of company values.
- Current full driving license.
- Must be eligible to work in the UK.
Benefits:
At Pointer, we don’t just offer a job — we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:
- Financial Security & Rewards: Competitive salary with an annual review, Company pension to help secure your future, Employee referral scheme—recommend great people and get rewarded.
- Work-Life Balance & Flexibility: Generous holiday allowance to recharge and unwind, Flexible working options to fit your lifestyle.
- Structured Career Growth & Development: Career progression opportunities—we invest in your future, Bi-annual career mentoring, Training & professional membership support to help you develop your skills.
- Health & Well-being: Life assurance for peace of mind, Access to private GP services—because your health matters, Annual flu jab to keep you feeling your best.
- Exclusive Employee Perks: Employee discount scheme—save on top brands, Company car for eligible roles.
*Some benefits are role dependent.
Equal Opportunities Statement: Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.
Service Engineer in Oban employer: Pointer Ltd
Pointer is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture where every team member is valued and empowered. With a strong commitment to career development, including a well-established apprenticeship programme and bi-annual mentoring, employees can thrive in their roles while enjoying competitive salaries, flexible working options, and comprehensive health benefits. Located in the beautiful area of Argyll & Bute, this is a fantastic opportunity for those looking to make a meaningful impact in the electronic security and fire detection industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Oban
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pointer and understanding their values. Be ready to discuss how your skills align with their mission of delivering exceptional service and expertise. Show them you're not just another candidate, but someone who truly fits their culture.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in the security systems field and how you've tackled challenges in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Pointer team. Let's get you that Service Engineer role!
We think you need these skills to ace Service Engineer in Oban
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience in the security and electrical industry, and don’t forget to showcase your problem-solving skills and customer service expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the company. Mention how your values align with Pointer’s people-first approach and how you can contribute to their mission.
Showcase Your Skills:In your application, be sure to highlight specific skills that match the job description, like your experience with security systems and your ability to manage workloads efficiently. This will show us you’re the right fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the Pointer family!
How to prepare for a job interview at Pointer Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of security systems, especially the ones mentioned in the job description like intruder alarms and CCTV. Being able to discuss specific technologies and your hands-on experience with them will show that you're not just a good fit, but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since providing excellent customer service is at the heart of this role, prepare examples from your past experiences where you went above and beyond for a client. This will demonstrate your commitment to customer satisfaction and your ability to handle challenging situations with professionalism.
✨Demonstrate Problem-Solving Abilities
As a Service Engineer, you'll need to diagnose faults and repair issues efficiently. Think of specific instances where you've successfully solved problems in a fast-paced environment. Sharing these stories will highlight your critical thinking skills and adaptability.
✨Embody the Company Values
Pointer values integrity, respect, and expertise. During the interview, reflect these values in your responses. Talk about how you align with their people-first approach and how you can contribute to a positive team culture. This will help you stand out as a candidate who truly fits their ethos.
