Application Support Engineer

Company Overview:

At Pointer, we don’t just offer jobs—we build careers. With over 50 years of excellence in electronic security and fire detection, we are a dynamic, values-driven company that thrives on passion, respect, integrity, delivery, and expertise. Our mission is to build a robust, resilient, sustainable, and successful business that supports our customers and colleagues through good times and bad.

Our 200-strong team across the UK is the heart of our success, contributing to our £24 million annual revenue and delivering outstanding service to some of the UK’s top blue-chip companies. Many of our colleagues have grown with us, thanks to our well-established apprenticeship program and a culture that nurtures long-term career development.

What sets us apart? Our people-first approach. We foster an environment where every individual is valued, supported, and empowered to succeed. As an Investors in People Gold-accredited employer, we are committed to achieving Platinum status, ensuring our people have the tools, training, and opportunities to thrive.

At Pointer, you’ll be more than just a colleague —you’ll be part of a team that delivers with expertise, acts with integrity, and shares a passion for making a difference. If you’re looking for a place to grow, innovate, and be valued, we’d love to hear from you.

Job Summary:

Are you ready to take the next step in your IT career? We’re looking for a driven and enthusiastic Applications Support Engineer to join our dynamic Professional Services team. In this hybrid role, you’ll support a range of critical applications and infrastructure—both remotely and in the field—playing a vital part in ensuring seamless operations across the business.

You’ll work hands-on with key technologies including Nedap, Milestone, Dell servers, networking, and security tools, all while collaborating with service delivery and project teams. From troubleshooting and system upgrades to contributing to performance improvements, this is a role where initiative, curiosity, and a commitment to learning are highly valued.

This opportunity is ideal for a Midlands-based colleague with a passion for IT and a desire to grow their technical skills in a supportive, fast-moving environment. Whether you’re already in a support role or looking to move into a more IT-focused position, this role offers exposure to enterprise-grade systems and meaningful projects that make a real impact.

Key Responsibilities:

• Provide technical support for core systems including Nedap, Milestone, Dell servers, networking infrastructure, and IT security tools.
• Deliver responsive, high-quality support to remote users and on-site teams across various operational environments.
• Troubleshoot system issues, identify root causes, and implement effective solutions to minimise downtime.
• Support system upgrades, configurations, and maintenance to ensure optimal performance and reliability.
• Collaborate with service delivery and project teams to support deployments, testing, and integrations.
• Proactively monitor applications and infrastructure to identify potential issues before they impact users.
• Maintain accurate documentation of systems, configurations, and troubleshooting steps.
• Manage workload independently, while contributing to team objectives and shared goals.
• Continuously develop technical knowledge and stay current with evolving IT tools and best practices.
• Uphold security standards and support compliance with internal IT policies and procedures.
• Network Infrastructure Support: Maintain and support network components, including firewalls and Cisco Meraki devices. Manage MAC-based authentication and ensure secure network access.

Qualifications and Skills:

• Based in the Midlands with flexibility to provide both field and remote support.
• Strong interest in IT systems, infrastructure, and application support.
• Excellent problem-solving skills with a proactive, analytical approach.
• Confident communicator, able to engage effectively with colleagues across teams.
• Comfortable working both independently and collaboratively in a fast-paced environment.
• Previous experience in IT support or a technical service environment is beneficial but not essential.
• Familiarity with enterprise technologies such as Nedap, Milestone, Dell hardware, networking, or IT security tools is an advantage.
• Knowledge of Windows Server environments, basic networking principles, or access control systems is desirable.
• Awareness of ITIL practices or service management processes is a plus.
• Industry certifications (e.g. CompTIA, Microsoft, Cisco) welcomed but not required.

Experience:

• Experience in an IT support, service desk, or technical field role is advantageous, particularly in environments with business-critical systems.
• Exposure to systems such as Nedap, Milestone, Dell servers, or enterprise networking/security tools is desirable.
• Experience supporting remote users, managing hardware or software troubleshooting, and working in multi-site environments is beneficial.
• Hands-on involvement in system upgrades, maintenance, or project-based IT work would be an asset.
• Suitable for candidates with 1–3 years of technical support experience or individuals transitioning from related roles with a strong desire to grow in IT.

Personal Attributes:

This role suits someone who is naturally curious, adaptable, and eager to learn. A strong sense of ownership and responsibility is essential, along with the ability to remain calm under pressure and tackle problems with a positive, solutions-focused mindset. A willingness to take initiative, support others, and communicate clearly makes a big difference in this highly collaborative role. Energy, resilience, and a desire to grow within a technical environment are key qualities for long-term success.

What Makes You a Great Fit?

• Proactive and takes ownership of tasks, ensuring reliable and effective support delivery.
• Eager to solve problems and maintain a solutions-focused mindset when troubleshooting.
• Strong interest in building a career in IT, with a willingness to continuously learn new systems and technologies.
• Clear and confident communicator, able to engage effectively with both technical and non-technical colleagues.
• Ability to work independently, while contributing to team initiatives and goals.
• Enthusiastic and resilient, bringing a collaborative mindset to all tasks.
• Flexible and Midlands-based, comfortable with a mix of field and remote support.
• Driven to make a meaningful impact and continuously improve both processes and skills.
• Must be eligible to work in the UK.

Benefits:

At Pointer, we don’t just offer a job—we offer a rewarding career with benefits that support your growth, well-being, and work-life balance. Here’s what you can look forward to:

Financial Security & Rewards

• Competitive salary with an annual review
• Company pension to help secure your future
• Employee referral scheme—recommend great people and get rewarded

Work-Life Balance & Flexibility

• Generous holiday allowance to recharge and unwind
• Flexible working options* to fit your lifestyle

Structured Career Growth & Development

• Career progression opportunities—we invest in your future
• Bi-annual career mentoring
• Training & professional membership support* to help you develop your skills

Health & Well-being

• Life assurance for peace of mind
• Access to private GP services—because your health matters
• Annual flu jab to keep you feeling your best

Exclusive Employee Perks

• Employee discount scheme—save on top brands
• Company car* for eligible roles

*Some benefits are role-dependent.

Equal Opportunities Statement:

Pointer is an equal opportunity employer and values diversity. We welcome applicants from all backgrounds.