At a Glance
- Tasks: Provide top-notch technical support to global employees via various channels.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Enjoy private medical, dental insurance, and generous family leave policies.
- Other info: Access wellness programmes and tuition assistance for your growth.
- Why this job: Make a real difference by solving tech issues for a global team.
- Qualifications: 3+ years in tech support with strong knowledge of Windows and Microsoft365.
The predicted salary is between 35000 - 45000 £ per year.
As a Global Technology Service Engineer, you will provide technical support to global employees via phone, chat, email, and self‑service channels while delivering white‑glove service. You will diagnose and resolve technical issues across end‑user computing platforms, enterprise applications, and collaboration tools.
Requirements
- 3+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support
- Strong knowledge of Windows, Microsoft365, Active Directory, and core troubleshooting across networking, endpoints, and mobile devices
- Experience supporting enterprise ITSM platforms (ServiceNow, Jira), ITIL‑aligned operations, and knowledge management practices
Benefits
- Private Medical and Dental Insurances
- Generous parental and family leave policies
- Volunteer opportunities
- Support for employee‑led affinity groups representing women, people of colour and the LGBQT+ community
- Mental and physical wellness programmes
- Tuition assistance
- Non‑contributory pension
Global Technology Services Engineer employer: Point72
As a Global Technology Services Engineer, you will thrive in a dynamic and inclusive work environment that prioritises employee well-being and professional growth. With comprehensive benefits such as private medical and dental insurance, generous parental leave, and support for diverse employee-led groups, our company fosters a culture of collaboration and innovation. Located in a vibrant area, we offer unique opportunities for volunteering and wellness programmes, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Global Technology Services Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Windows, Microsoft365, and troubleshooting techniques. We want to show off our skills and confidence during the interview.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms. This will help us articulate our experience in Service Desk and Technical Support clearly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Global Technology Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Service Desk and Technical Support. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Windows, Microsoft365, and troubleshooting!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing white-glove service and how your background makes you a perfect fit for our team. We love hearing your story!
Showcase Relevant Experience:When filling out your application, focus on your experience with ITSM platforms like ServiceNow or Jira. We’re keen to see how you’ve applied ITIL practices in your previous roles, so give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Point72
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Familiarise Yourself with ITSM Tools
Since experience with platforms like ServiceNow and Jira is crucial, take some time to explore these tools if you haven't already. Being able to speak confidently about how you've used them in previous roles will definitely impress your interviewers.
✨Practice Your Communication Skills
As a Global Technology Services Engineer, you'll need to provide white-glove service. Practise explaining technical concepts in simple terms, as you might have to assist employees who aren't tech-savvy. Role-playing common support scenarios can be really helpful.
✨Show Your Passion for Customer Service
Highlight any experiences where you've gone above and beyond for customers or colleagues. Companies love candidates who are genuinely passionate about providing excellent service, so share stories that demonstrate your commitment to helping others.
