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For Companies At a Glance
- Tasks: Provide hands-on tech support and enhance user experience with innovative solutions.
- Company: Join Point72, a leading global investment firm with a focus on technology.
- Benefits: Health care, generous leave policies, wellness programs, and tuition assistance.
- Why this job: Be part of a dynamic team shaping the future of technology in finance.
- Qualifications: 3-5 years in tech support, experience with Apple products, and a relevant degree.
- Other info: Opportunity for professional growth in a fast-paced, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
A Career with Point72’s Technology Team. As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.
Our Technology Infrastructure Team engineers and operates the foundational technology platforms that power all of Point72’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.
What you’ll do
- Provide hands on technical support and insightful advice to clients and help manage expectations to enhance the overall technology experience
- Focus on providing clients with best-in-class support experiences while prioritizing your workload
- Quickly diagnose and resolve technology issues; acknowledge and address all client queries, requirements, and needs with patience and empathy
- Provide guidance and training to clients on current technology and corporate policies
- Train clients on new technologies and processes to enhance technology adoption
- Promote client empowerment through the use self-service portals
- Establish and maintain service level relationships with local and off-site technology service providers
- Develop written project plans to manage small and large-scale projects
- Be available to provide rotational, 24×7 on-call support
- Be flexible and available for domestic and international travel
- Perform moves, adds and changes as needed
- Follow processes to track incidents (Jira), document root cause analysis, create knowledge base-articles on new issues, create and distribute status reports, and more
- Perform daily AM and PM system checks as per documented procedures
What’s required
- 3-5 years of experience in client service, desktop support, or technical support role
- Experience supporting Apple products at an enterprise level for MacBooks, Tablets
- Bachelor’s degree from an accredited institution with a concentration in Technology, Computer Science, or related discipline
- Previous experience supporting investment professionals in the financial industry
- Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc.
- Scripting and automation using tools such as PowerShell, Splunk, etc.
- Ability to troubleshoot and remediate complex issues across the entire firm, provide Root Cause Analyses (RCA), and make recommendations to mitigate future risk
- Ability to provide best in class customer service and technology support
- Ability to identify issues that need urgent attention, depending on your knowledge of the business impact of the issue
- Ability to maintain composure and focus in a fast paced, high-pressure environment
- Ability to work independently, while engaging and supporting the global technology team
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit www.Point72.com/about
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IT Operations Engineer, End User Computing employer: Point72 Careers
Contact Detail:
Point72 Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Engineer, End User Computing
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at Point72. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience with Apple products or scripting, be ready to discuss specific examples during interviews. We love hearing about real-world applications of your tech know-how.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tech issues under pressure. We want to see your problem-solving skills in action, so have some scenarios ready to share.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Operations Engineer, End User Computing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Engineer role. Highlight your experience with client service and technical support, especially with Apple products. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology and how you can contribute to enhancing the end-user experience at Point72. Let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved complex tech issues in the past. We love seeing candidates who can think on their feet and provide best-in-class support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Point72 Careers
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Apple products and any relevant scripting tools like PowerShell. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve real-world problems.
✨Showcase Your Client Service Skills
Since the role focuses heavily on client support, prepare examples of how you've provided exceptional service in past roles. Think about specific situations where you resolved issues quickly or trained clients on new technologies, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
Be prepared to walk through your thought process when diagnosing and resolving complex technology issues. Highlight your ability to remain calm under pressure and how you prioritise tasks based on business impact.
✨Emphasise Your Team Spirit
Point72 values collaboration, so be sure to express your willingness to work as part of a global team. Share experiences where you've successfully collaborated with others, whether in person or remotely, to achieve common goals.
