Windows Support Engineer

A Career with Point72’s Technology team. As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.

Our Technology Infrastructure team engineers and operates the foundational technology platforms that power all of the firm’s applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services, with the shared goal of providing the most reliable, performant, modern technology platforms to improve time-to-market for our business. We also deliver end-user technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fast-paced, dynamic, and collaborative working environment.

What you’ll do:

• Provide technical support for Windows operating systems, including installation, configuration, and troubleshooting.
• Diagnose and resolve hardware and software issues related to Windows systems.
• Perform system upgrades and patches to ensure security and optimal performance.
• Maintain and manage Active Directory, Group Policies, and user accounts.
• Collaborate with other IT team members to support network and server infrastructure.
• Monitor system performance and implement performance-tuning measures.
• Assist in the development and implementation of IT policies and procedures.
• Document technical processes and create user guides for common issues.
• Provide end-user training and support for Windows applications and tools.
• Participate in on-call support rotation and respond to emergency situations as needed.
• Utilize VMware technologies to manage and optimize virtualized environments.

What’s required:

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent work experience.
• Proven experience as a Windows Support Engineer or similar role.
• Strong knowledge of Windows operating systems (Windows 10, Windows Server 2016/2019).
• Experience with Active Directory, Group Policy, and user account management.
• Required experience with VMware technologies (e.g., VMware vSphere, ESXi).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Commitment to the highest ethical standards.

We take care of our people:

We invest in our people, their careers, their health, and their well-being. When you work here, we provide: Health care benefits, generous parental and family leave policies, mental and physical wellness programs, volunteer opportunities, and support for employee-led affinity groups representing women, minorities and the LGBT+ community.

About Point72:

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth.