About the role
Point2Point IT is looking for a Part-Time Office & Marketing Administrator to join our Swindon office. This is a varied role supporting our day-to-day office administration, customer communication, accounts admin, sales support, and marketing follow-up activity.
It would suit someone organised, accurate, friendly, and comfortable speaking with customers by phone and email. Point2Point IT is a pro-AI company — you do not need to be an AI expert, but you should be open to learning, and we will help the right person use AI tools confidently and appropriately as part of their day-to-day work.
What you'll be doing
- Updating customer and business records in our CRM, PSA, Xero, and customer SaaS app.
- Responding to website enquiries and following them up.
- Speaking with clients and prospects by phone and Gmail.
- Sending product information and marketing material.
- Preparing and sending customer account statements.
- Following up on overdue payments professionally and courteously.
- Updating social media platforms through our management apps.
- Supporting sales, marketing, accounts, and general office admin tasks.
- Using AI-supported tools, with guidance, to help with admin, communication, and marketing work.
What we're looking for
We're looking for someone with previous office administration, accounts administration, sales administration, or marketing administration experience.
You should be organised, reliable, confident communicating with customers, and comfortable learning new systems. Experience with Xero, CRM systems, PSA or helpdesk tools, Gmail, Google Workspace, Microsoft 365, spreadsheets, or social media scheduling tools would be useful.
