At a Glance
- Tasks: Be the vital link between customers and our tech team, ensuring smooth communication and follow-ups.
- Company: Join Point2Point IT, a growing company in managed IT and cybersecurity services.
- Benefits: Earn £15 per hour with flexible part-time hours and a supportive work environment.
- Other info: Perfect for those looking to gain experience in a dynamic, fast-paced environment.
- Why this job: Make a real difference by enhancing customer experiences and driving business growth.
- Qualifications: Organised, confident communicator with a knack for using technology effectively.
The predicted salary is between 15 - 15 £ per hour.
Why we're recruiting
Point2Point IT is growing and developing new managed IT, cybersecurity, communications and compliance services.
We need someone who becomes the organisational link between customers, prospects and the technical team.
This is not simply an office administration role.
A major part of the job is making sure customer enquiries, quotations, opportunities and follow-ups do not get forgotten, and that every customer receives a professional, welcoming and consistent experience from first enquiry through to becoming a customer and beyond.
You do not need to be an IT expert — the technical team handles the technical detail.
We need somebody organised, confident communicating with customers, comfortable using technology and able to make sure things actually get done.
- What you'll be responsible for
- Sales & opportunity follow-up
- Respond to and track new enquiries.
- Make sure every sales opportunity has a clear next action and follow-up date.
- Follow up quotations and proposals.
- Arrange meetings and demonstrations.
- Keep prospects informed while technical proposals are being prepared.
- Chase outstanding information and decisions.
- Maintain accurate opportunity information in the CRM.
- Make sure promising opportunities do not disappear because nobody followed them up.
- Existing customer growth
- Help organise regular customer reviews.
- Identify customers who may benefit from additional Point2Point services.
- Coordinate follow-up actions arising from customer meetings.
- Help introduce new services such as cybersecurity, compliance, communications and AI services.
- Help establish a structured customer referral and recommendation process.
- Customer onboarding
- Help create a smooth prospect → proposal → agreement → new customer journey.
- Make sure required information and documentation has been collected.
- Coordinate actions between the customer and technical team.
- Keep the customer informed during onboarding.
- Ensure outstanding onboarding actions are followed through.
- Marketing & communication
- Help maintain website and service information.
- Assist with email and customer campaigns.
- Create and schedule social-media content.
- Help turn new Point2Point services into clear customer communications.
- Use AI tools appropriately to help create content, communications and follow-up material.
- Business administration
- Keep CRM and customer records accurate and current.
- Assist with Xero and general accounts administration.
- Send customer statements and follow up overdue accounts where required.
- Maintain documents and customer information.
- Help keep internal processes organised.
- What success looks like
- Every new enquiry has an owner.
- Every sales opportunity has a next action.
- Every quotation gets followed up.
- Every customer meeting produces tracked actions.
- Customer reviews get booked.
- CRM information is current.
- New customers receive consistent onboarding.
- Customers hear about relevant additional services.
- Referral opportunities are actively requested.
- Nothing commercially important is left forgotten in someone's notebook, inbox or head.
- The person we're looking for
We care far more about how you work than whether you have worked in IT before.
- Highly organised, with excellent attention to detail.
- Persistent without being pushy.
- Comfortable speaking to customers by phone, video and in person.
- Strong written communication.
- Confident using business software, and willing to learn new systems.
- Comfortable working with AI tools as part of everyday work.
If somebody tells you, \"I'll come back to you next Tuesday,\" you're the sort of person who puts it in the system and makes sure we follow up on Tuesday.
How this role fits in
This is not a technical sales role.
Complex technical and commercial discussions are handled by the business owner and the technical team.
You own the organisation, customer communication, follow-up, CRM discipline, customer journey and marketing coordination that makes all of it work.
- The details
- Part-time, office-based at our Swindon office.
- Monday to Friday, 9:00am–2:30pm.
- £15 per hour.
- Start date: 7 September 2026.
- #J-18808-Ljbffr
Customer Growth & Business Administrator in Swindon employer: Point2Point IT Ltd
Point2Point IT Ltd is an excellent employer located in the vibrant town of Swindon, offering a supportive work culture that values teamwork and innovation. Employees benefit from flexible part-time hours, opportunities for professional growth through learning AI tools, and a friendly environment that encourages open communication. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Growth & Business Administrator in Swindon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Point2Point IT Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Point2Point IT Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Growth & Business Administrator in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Point2Point IT Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Point2Point IT Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Point2Point IT Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Point2Point IT Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Point2Point IT Ltd will surely appreciate.
