Inbound Customer Experience Advisor
Location: Falkirk
Salary: £25,776 basic | £26,776 OTE + additional uncapped bonus
Hours: Full-time, 39 hours per week
The Opportunity:
Point Six One Eight are working with an established business that’s looking to recruit an enthusiastic and customer-focused Inbound Customer Experience Advisor to join its team in Falkirk.
This is a fantastic opportunity for someone who enjoys speaking with people, building relationships and delivering a genuinely positive customer experience.
You'll be joining a friendly, close-knit team where you’ll play an important role in supporting customers throughout their journey, from answering initial enquiries and arranging appointments to recommending relevant products and services.
The role offers a good balance of customer service and commercial responsibility, making it ideal for someone who enjoys helping people while working towards individual and team targets.
What You'll Be Doing:
- Handling inbound customer calls, providing a friendly, professional and helpful service.
- Understanding customer needs and responding to enquiries with accurate information and practical solutions.
- Arranging appointments and directing customers to the appropriate teams.
- Building positive relationships and ensuring every customer receives a personalised experience.
- Identifying opportunities to recommend additional products and services where appropriate.
- Supporting marketing campaigns and targeted sales initiatives.
- Maintaining accurate customer records and updating internal systems.
- Working towards individual and team performance targets while maintaining excellent service standards.
- Collaborating with colleagues to continually improve the customer experience.
What We're Looking For:
We're keen to speak with individuals who have previous customer service experience and genuinely enjoy helping people.
Ideally, you'll have the following experience:
- Previous experience in a customer service or customer-facing environment.
- A confident, friendly and engaging telephone manner.
- Strong communication skills and the ability to build rapport quickly.
- A proactive approach to understanding customer needs and resolving enquiries.
- Good organisational skills and attention to detail.
- Confidence using IT systems, including Microsoft Office and Excel.
- A positive attitude and motivation to achieve individual and team targets.
- The ability to work collaboratively while taking ownership of your responsibilities.
- Previous contact centre experience would be beneficial but isn't essential.
We're equally interested in people from retail, hospitality, FMCG or other customer-facing environments who have the right attitude and communication skills.
This is a full-time position working 39 hours per week, across five days on a rota basis. The department operates during the following hours:
- Monday to Friday: 8am–6pm
- Saturday: 8am–5pm
- Sunday: 11am–5pm
(One of the five working days each week will be a weekend day).
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Inbound Customer Experience Advisor in Falkirk employer: Point Six One Eight
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