At a Glance
- Tasks: Own customer relationships and ensure success in a fast-paced environment.
- Company: Ambitious business specialising in large format graphics and branded environments.
- Benefits: Competitive salary, collaborative team, and real ownership of your role.
- Other info: Join a company that values initiative and strong client relationships.
- Why this job: Make a significant impact while managing diverse client accounts.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 40000 - 50000 £ per year.
We're recruiting a Customer Success & Account Manager on behalf of a well-established, ambitious business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. This is a permanent, full-time position for someone who thrives on owning relationships properly and bringing structure and consistency to a busy, high-paced production environment. This is not a passive account management role. You'll be the link between Sales, Client Services and Production — the person clients turn to when things get complex, time-sensitive or need resolving quickly. You'll manage a broad client base, handle escalations with authority, follow through on every enquiry and ensure nothing slips through the cracks. If you are commercially switched on, calm under pressure and genuinely invested in client relationships, this is a role worth looking at closely.
Main Responsibilities
- Taking ownership of customer success, retention and account growth across a busy client base
- Acting as the central point of communication between Sales, Client Services and Production
- Managing inbound enquiries, qualifying opportunities and distributing leads where appropriate
- Ensuring every enquiry is followed through properly and nothing is left unresolved
- Handling urgent escalations and high-priority client situations with speed and professionalism
- Managing complaints through to resolution and overseeing credit note processes
- Supporting slow payer conversations and contributing to commercial accountability
- Using CRM systems to track opportunities, communications and account activity
- Improving visibility and consistency across the full customer journey
Skills / Experience
- Experience in customer success, account management, client services or commercial operations — essential
- Background in large format print, branded environments, exhibitions or a related production environment — essential
- Commercially aware with a clear understanding of how account management drives retention, growth and profitability
- Confident managing inbound enquiries, complaints and escalations through to resolution
- Organised and proficient using CRM systems to manage account activity and pipelines
- Calm under pressure with the ability to prioritise effectively in a fast-moving environment
- Strong communicator — comfortable having difficult conversations when needed
- Process-driven with a proactive, follow-up focused approach to client service
Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours and location will be provided upon application.
Benefits
- Competitive salary dependent on experience
- Join a business with a strong industry reputation and ambitious growth plans
- Work within an experienced, collaborative team
- A role with real ownership, variety and commercial impact
- Be part of a company that genuinely values people who take initiative and care about client relationships
Strategic Customer Success & Accounts Lead employer: Point Professional Recruitment LTD
Join a well-established and ambitious company that excels in large format graphics and branded environments, where your role as a Strategic Customer Success & Accounts Lead will be pivotal in driving client relationships and account growth. Enjoy a competitive salary, the opportunity to work within a collaborative team, and a culture that values initiative and commitment to client success, all while being part of an organisation with strong industry reputation and exciting growth plans.
Contact Details:
Point Professional Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success & Accounts Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in customer success and account management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for managing those complex client relationships.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly shows your interest in being part of our ambitious team!
We think you need these skills to ace Strategic Customer Success & Accounts Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and account management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of communication between teams and clients, it’s crucial to demonstrate your strong communication abilities. Use clear, concise language in your application to reflect how you handle difficult conversations and manage client relationships.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can handle escalations and resolve issues quickly. In your application, share specific examples of how you've successfully navigated complex situations in the past. This will show us you’re calm under pressure and ready for the challenges ahead.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Point Professional Recruitment LTD
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, services, and recent projects in large format graphics and branded environments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Relationship Management Skills
Be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight situations where you resolved complex issues or escalations, as this role requires someone who can handle pressure and maintain strong connections with clients.
✨Showcase Your Organisational Skills
Since this position involves managing a busy client base and ensuring nothing slips through the cracks, be ready to discuss your organisational strategies. Talk about how you use CRM systems to track communications and manage account activity effectively.
✨Prepare for Difficult Conversations
Given the nature of the role, you may need to handle complaints or difficult situations. Think of examples where you've navigated tough conversations successfully. This will demonstrate your calmness under pressure and your ability to prioritise client satisfaction.
