At a Glance
- Tasks: Manage repair service operations and ensure top-notch performance and efficiency.
- Company: Dynamic company focused on delivering exceptional repair services.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Lead a team in optimising repair processes and making a real impact.
- Qualifications: Experience in operations management and strong leadership skills.
The predicted salary is between 65000 - 65000 £ per year.
The Repair Operations Manager is accountable for the end-to-end performance of our client’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service. This position plays a key role in aligning operational capability with our client’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager will be responsible for:
- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
Repair Operations Manager employer: Point Professional Recruitment LTD
As a leading employer in the repair services sector, we pride ourselves on fostering a dynamic and collaborative work culture at our Cambridge Service Centre. Our commitment to employee growth is evident through continuous training opportunities and a focus on operational excellence, ensuring that our team members are equipped to meet customer expectations while achieving their professional goals. With competitive salaries and a comprehensive benefits package, we offer a rewarding environment where innovation and efficiency thrive.
Contact Details:
Point Professional Recruitment LTD Recruitment Team
