At a Glance
- Tasks: Manage customer accounts, provide quotes, and ensure top-notch service.
- Company: Established manufacturing business with a focus on customer relationships.
- Benefits: Competitive salary, full training, and a supportive team environment.
- Other info: Opportunity for career development in a specialist industry.
- Why this job: Grow your skills in a dynamic role while making a real impact.
- Qualifications: Experience in customer service or sales, strong communication skills.
We're recruiting a Customer Account Manager on behalf of a well-established manufacturing business based in the region. This is a full-time, permanent position and a great opportunity for a customer-focused individual who enjoys building relationships, managing accounts and contributing to business growth in a technical, product-led environment.
In this role, you'll be the primary point of contact for an allocated customer base, providing accurate quotations, processing orders and delivering a consistently high standard of service. You'll work closely with customers and suppliers alike, developing professional relationships and a solid understanding of the products and services you represent. Full product training will be provided, making this a strong opportunity for someone with transferable customer service or sales experience looking to grow within a specialist environment.
Main Responsibilities:
- Managing an allocated customer base, handling enquiries via telephone and email professionally and promptly
- Providing timely and accurate price quotations, including researching and contacting suppliers for non-standard materials where necessary
- Following up on outstanding quotations and converting won quotes into customer orders
- Processing customer orders through to shipment, ensuring all requirements are fulfilled accurately
- Quoting materials and tooling including both stocked items and own-manufactured equipment
- Maintaining accurate quote records and a well-managed contact database
- Building and developing professional working relationships with customer contacts and sales representatives
- Proactively communicating product information, pricing, lead times and company policies clearly and confidently
- Identifying new business opportunities and re-engaging inactive customers to generate return business
- Developing and maintaining a strong working knowledge of company products, services and catalogues
- Adhering to company quality procedures and the established sales system
Skills/Experience:
- Previous experience in a customer service, account management or internal sales role
- Strong written and verbal communication skills — professional, clear and persuasive
- Confident telephone manner with the ability to handle enquiries and resolve issues effectively
- Computer literate with good working knowledge of Microsoft Office
- Organised with strong attention to detail, particularly around order processing and quotation management
- Ability to build rapport and maintain professional relationships with customers and colleagues
- Two years' experience in sales or administration within an aerospace or manufacturing environment — desirable
Salary & Working Hours:
Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours will be provided upon application.
Benefits:
- Competitive salary dependent on experience
- Full product and systems training provided
- Varied, customer-facing role with genuine account ownership
- Supportive team environment reporting to the Customer Service Manager
- Opportunity to develop commercial skills within a specialist manufacturing business
Only candidates based in UK and eligible to work in UK are allowed.
Digital Senior Account Executive employer: Point Professional Recruitment LTD
At Point Professional Recruitment LTD, we pride ourselves on being an excellent employer by fostering a collaborative work culture that encourages innovation and professional growth. Located in the vibrant city of Cambridge, our NPI Electronics Engineer role offers competitive salaries, comprehensive benefits, and ample opportunities for career advancement, making it an ideal place for talented individuals to thrive in their careers.
Contact Details:
Point Professional Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Digital Senior Account Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Point Professional Recruitment LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Point Professional Recruitment LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Senior Account Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Point Professional Recruitment LTD:Your cover letter is your chance to shine! Tell us why you want to work at Point Professional Recruitment LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Point Professional Recruitment LTD!
How to prepare for a job interview at Point Professional Recruitment LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
