At a Glance
- Tasks: Own client relationships and ensure their success in a fast-paced environment.
- Company: Join a well-established business with ambitious growth in large format graphics.
- Benefits: Competitive salary, collaborative team, and real ownership of your role.
- Other info: Dynamic role with opportunities for professional development and career advancement.
- Why this job: Make a significant impact on client satisfaction and business growth.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 35000 - 45000 € per year.
We're recruiting a Customer Success & Account Manager on behalf of a well-established, ambitious business specialising in large format graphics and branded environments across exhibitions, retail, live events and sport. This is a permanent, full-time position for someone who thrives on owning relationships properly and bringing structure and consistency to a busy, high-paced production environment. This is not a passive account management role. You'll be the link between Sales, Client Services and Production — the person clients turn to when things get complex, time-sensitive or need resolving quickly. You'll manage a broad client base, handle escalations with authority, follow through on every enquiry and ensure nothing slips through the cracks. If you are commercially switched on, calm under pressure and genuinely invested in client relationships, this is a role worth looking at closely.
Main Responsibilities:
- Taking ownership of customer success, retention and account growth across a busy client base
- Acting as the central point of communication between Sales, Client Services and Production
- Managing inbound enquiries, qualifying opportunities and distributing leads where appropriate
- Ensuring every enquiry is followed through properly and nothing is left unresolved
- Handling urgent escalations and high-priority client situations with speed and professionalism
- Managing complaints through to resolution and overseeing credit note processes
- Supporting slow payer conversations and contributing to commercial accountability
- Using CRM systems to track opportunities, communications and account activity
- Improving visibility and consistency across the full customer journey
Skills/Experience:
- Experience in customer success, account management, client services or commercial operations — essential
- Background in large format print, branded environments, exhibitions or a related production environment — essential
- Commercially aware with a clear understanding of how account management drives retention, growth and profitability
- Confident managing inbound enquiries, complaints and escalations through to resolution
- Organised and proficient using CRM systems to manage account activity and pipelines
- Calm under pressure with the ability to prioritise effectively in a fast-moving environment
- Strong communicator — comfortable having difficult conversations when needed
- Process-driven with a proactive, follow-up focused approach to client service
Salary & Working Hours:
Salary is competitive and dependent on experience. Full-time, permanent position. Further details on working hours and location will be provided upon application.
Benefits:
- Competitive salary dependent on experience
- Join a business with a strong industry reputation and ambitious growth plans
- Work within an experienced, collaborative team
- A role with real ownership, variety and commercial impact
- Be part of a company that genuinely values people who take initiative and care about client relationships
Customer Success & Account Manager employer: Point Professional Recruitment LTD
Join a dynamic and ambitious company that excels in large format graphics and branded environments, where your role as a Customer Success & Account Manager will be pivotal in driving client relationships and ensuring seamless communication across teams. With a competitive salary, a collaborative work culture, and genuine opportunities for personal and professional growth, this is an excellent employer for those who thrive in a fast-paced environment and are passionate about delivering exceptional client service.
Contact Detail:
Point Professional Recruitment LTD Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. The more connections you make, the better your chances of landing that Customer Success & Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in managing client relationships and handling escalations. Use real examples to demonstrate how you've brought structure and consistency to previous roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and ask insightful questions about the role. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up! After interviews or networking events, send a quick thank-you note or message. It keeps you fresh in their minds and shows that you’re genuinely interested in the position. Plus, it’s a great way to reinforce your communication skills!
We think you need these skills to ace Customer Success & Account Manager
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let us see your enthusiasm for customer success and account management. Share specific examples of how you've built strong client relationships and resolved complex issues in the past. We want to know what drives you!
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the role. Highlight your experience in large format print or related environments, and demonstrate how your skills align with our needs. We love seeing candidates who take the time to personalise their applications!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where appropriate and avoid jargon that might confuse us. We appreciate straightforward communication, especially since this role involves managing complex client situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Point Professional Recruitment LTD
✨Know Your Stuff
Make sure you understand the company’s background in large format graphics and branded environments. Familiarise yourself with their projects and clients, as this will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight situations where you’ve resolved complex issues or escalations, demonstrating your ability to stay calm under pressure and maintain strong communication.
✨Be Process-Driven
Discuss your approach to managing enquiries and complaints. Share specific strategies you use to ensure nothing slips through the cracks, and how you leverage CRM systems to keep track of account activity and improve customer journeys.
✨Demonstrate Commercial Awareness
Be ready to talk about how account management contributes to retention and growth. Show that you understand the commercial side of the role and can think strategically about how to drive profitability while keeping clients happy.
