Customer Service Specialist in Huntingdon

The Role: We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team. This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams. Main Responsibilities: * Handle customer enquiries professionally via phone, email, and in person * Provide accurate information on products, pricing, and order status * Process customer orders with precision and efficiency * Liaise with internal departments to track progress and ensure timely delivery * Maintain up-to-date records of customer interactions and transactions * Proactively resolve any customer issues or concerns * Support continuous improvement and contribute to the overall success of the team Skills / Experience: * Previous experience in a customer service or account management role * Ideally from a manufacturing, production, or technical environment (not essential) * Excellent communication and organisational skills * Strong attention to detail with the ability to manage multiple priorities * Confident IT skills, including Microsoft Office and order processing systems * Positive, proactive, and solutions-focused attitude Salary & Working Hours: * Salary: £30,000-£32,000 per annum (depending on experience) * Hours: Monday to Friday, 8:30am – 5:00pm