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- Tasks: Support customer service and HR teams while gaining hands-on experience in a busy office.
- Company: Dynamic organisation in Cambridgeshire with a focus on growth and development.
- Benefits: Structured apprenticeship, supportive environment, and opportunities for career progression.
- Why this job: Kickstart your career in customer service and HR with real-world experience and learning.
- Qualifications: GCSEs in Maths and English, strong interest in customer service, and a willingness to learn.
- Other info: Perfect for those eager to grow and build a long-term career in HR.
The predicted salary is between 800 - 1400 £ per month.
This is an excellent opportunity for an enthusiastic individual to begin their career as a Customer Service & HR Apprentice, gaining hands-on experience across customer service, reception, and HR support. The role offers broad exposure to day-to-day business operations, making it ideal for someone who enjoys variety, learning new skills, and supporting people across the organisation. You will work closely with reception and HR teams, supporting internal staff, visitors, and customers while developing valuable workplace skills. Based in a busy office environment in Cambridgeshire, this permanent position supports an apprenticeship pathway with opportunities for future progression within HR. The role is well suited to someone keen to learn, grow, and build a long-term career.
Main Responsibilities:
- Support reception duties including answering calls, greeting visitors, and managing sign-in processes.
- Assist with preparation and management of sample packs, letters, and stock rotation.
- Provide administrative support for HR activities including absence, holidays, payroll paperwork, and reporting.
- Help organise interviews, meetings, training sessions, and internal events.
- Support exhibitions, career fairs, roadshows, and wellbeing initiatives.
- Assist with website enquiries and system data entry when required.
- Maintain tidy working areas including shredding, filing, and end-of-day office checks.
- Provide general support to HR and the wider business as needed.
Skills/Experience:
- GCSEs (or equivalent) in Maths and English at grade C/4 or above.
- Strong interest in customer service and a desire to progress through an apprenticeship.
- Confident telephone manner and professional communication skills.
- IT literate with experience using Microsoft Office, email, and internet systems.
- Self-motivated with a willingness to learn and develop new skills.
- Ability to work independently and as part of a team in a busy office environment.
- Strong attention to detail and ability to manage multiple tasks.
- Right to work in the UK; driving licence and own transport desirable due to location.
Salary & Working Hours:
- Salary: Apprenticeship salary, dependent on experience.
- Hours: Monday to Friday, 08:30 – 17:00 (one day per week finishing at 16:30).
- Contract: Permanent apprenticeship role.
- Location: Office-based in Cambridgeshire.
Benefits:
- Structured apprenticeship with clear development and learning outcomes.
- Opportunity to gain experience across customer service, HR, and administration.
- Supportive working environment with exposure to internal events and projects.
- Potential progression into further HR-focused apprenticeships.
Customer Service/ HR Apprentice employer: Point Professional Recruitment LTD
Contact Detail:
Point Professional Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/ HR Apprentice
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company. Plus, it gives you a chance to find out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service/ HR Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service and HR shine through in your application. We want to see that you're excited about the opportunity to learn and grow with us!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for in a Customer Service & HR Apprentice.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of your skills and experiences that relate to the responsibilities listed in the job description.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Point Professional Recruitment LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & HR Apprentice role. Familiarise yourself with the responsibilities listed in the job description, such as supporting reception duties and assisting with HR activities. This will help you demonstrate your enthusiasm and readiness to take on the tasks.
✨Show Off Your People Skills
Since this role involves a lot of interaction with staff, visitors, and customers, be prepared to showcase your communication skills. Think of examples from your past experiences where you've successfully handled customer queries or worked as part of a team. This will highlight your ability to support people across the organisation.
✨Demonstrate Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. Be ready to discuss how you plan to develop your skills in customer service and HR. Mention any relevant courses or training you've undertaken, and express your excitement about the structured apprenticeship pathway offered by the company.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, opportunities for progression within HR, or what a typical day looks like for a Customer Service & HR Apprentice. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
