At a Glance
- Tasks: Deliver exceptional service and manage customer enquiries in a fast-paced environment.
- Company: Forward-thinking organisation based in Stone with a collaborative culture.
- Benefits: Competitive salary, comprehensive training, and a supportive team environment.
- Other info: Flexible working and a modern environment focused on continuous improvement.
- Why this job: Join a team that values your contribution and offers growth opportunities.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
We are currently seeking a dedicated Customer Experience Specialist to join a forward-thinking organisation based in Stone. This is a permanent, full-time position offering a fantastic opportunity to work within a collaborative and customer-focused environment. As a Customer Experience Specialist, you’ll play a key role in delivering exceptional service to both internal and external customers. You’ll manage enquiries, process orders, resolve issues efficiently, and ensure every customer interaction is handled with professionalism and care. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in creating outstanding customer experiences.
Main Responsibilities:
- Manage the shared customer service mailbox and allocate queries effectively.
- Process sales orders accurately within set timeframes.
- Handle customer enquiries, complaints, and credit returns within KPIs.
- Communicate proactively with customers, sales, and finance teams to ensure swift resolution.
- Support service enquiries, including warranty replacements and technical queries.
- Ensure all customer issues are logged accurately to enable root cause analysis.
- Promote and contribute to continuous improvement in customer experience.
- Comply with quality and regulatory standards (e.g., ISO 9001, GDP).
Skills/Experience:
- Proven experience delivering high-quality customer service.
- Excellent written and verbal communication skills.
- Strong organisational abilities and attention to detail.
- Confident IT skills, including Microsoft Office Suite.
- Ability to work flexibly, both independently and as part of a team.
- Passion for providing outstanding customer experiences.
- (Desirable) Knowledge of Microsoft Dynamics 360 Business Central.
- (Desirable) Additional European language skills.
Salary & Working Hours:
- Competitive salary (details available upon application).
- 37.5 hours per week, Monday to Friday.
- Based in Stone, with a supportive and inclusive working environment.
Benefits:
- Comprehensive training provided, including systems and product knowledge.
- Supportive team culture focused on collaboration and growth.
- Opportunity to develop within a respected and growing organisation.
- Modern working environment with structured performance KPIs.
If you’re an experienced Customer Experience Specialist with a passion for service excellence and attention to detail, we want to hear from you. Apply today to take the next step in your career as a Customer Experience Specialist and become part of a team that values your contribution and commitment.
Customer Experience Specialist in Stone employer: Point Professional Recruitment LTD
Join a dynamic and supportive team in Stone as a Customer Experience Specialist, where your passion for delivering exceptional service will be valued and nurtured. With comprehensive training, a collaborative work culture, and clear opportunities for professional growth, this organisation is committed to fostering an environment that prioritises employee development and satisfaction. Experience a modern workplace that encourages innovation and continuous improvement, making it an ideal setting for those looking to make a meaningful impact in customer service.
Contact Details:
Point Professional Recruitment LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in Stone
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Specialist role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to customer service. Think about how your experience aligns with their values and be ready to share specific examples of how you've delivered exceptional service.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for customer service roles and refine your answers. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to an outstanding customer experience.
We think you need these skills to ace Customer Experience Specialist in Stone
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with the role of a Customer Experience Specialist, so don’t hold back on showcasing your problem-solving abilities!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or grammatical errors – we want to see your attention to detail right from the start!
Highlight Relevant Experience:Don’t forget to mention any previous roles where you’ve delivered high-quality customer service. We love seeing examples of how you’ve handled enquiries or resolved issues efficiently, as it shows us you’re ready for the fast-paced environment here at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Point Professional Recruitment LTD
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they prioritise customer experience. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
As a Customer Experience Specialist, you'll need to demonstrate your ability to handle enquiries and resolve issues efficiently. Prepare specific examples from your past experiences where you've successfully solved customer problems or improved processes. This will highlight your capability and fit for the role.
✨Practice Your Communication Skills
Excellent written and verbal communication skills are crucial for this position. Consider practising common interview questions with a friend or family member. Focus on articulating your thoughts clearly and confidently, as this will reflect your ability to communicate effectively with customers and colleagues.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about the opportunity, plus it gives you valuable insights into whether the company is the right fit for you.
