At a Glance
- Tasks: Support customers using Point of Rental software and resolve complex issues.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Be the voice of our brand and make a real difference for customers.
- Qualifications: Strong troubleshooting skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
As a Software Support Technician - Tier 2, you will be supporting customers using Point of Rental software.
The primary role of the Tier 2 Support Tech is to deliver an awesome experience to our customers.
A qualified Technician thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers.
Key
Responsibilities
Advanced
Troubleshooting: Diagnose and resolve complex software issues that Tier 1 support cannot handle, utilizing in-depth technical knowledge and analytical skills.
Technical
Support: Provide support for software applications, including installation, configuration, and upgrades.
Address bugs, performance issues, and user inquiries.
Respond to customer requests for assistance. ?
Use knowledge and skills to address customers needs and resolve basic problems within existing specifications and defined standards ?
Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments ?
Provide thorough and complete case notes and documentation of customer issues ?
Analyze customer problems and research solutions using the base knowledge of the software ?
Diagn...
