At a Glance
- Tasks: Provide top-notch support to customers via phone and email, managing cases in Salesforce.
- Company: Established tech company with a global presence and a focus on growth.
- Benefits: Hybrid working, competitive bonuses, dental care, gym memberships, and more.
- Other info: Great career progression opportunities and a culture that values empowerment and innovation.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Experience in customer support, strong communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Hybrid Software Support Technician
Some support jobs are a conveyor belt of tickets. This isn’t one of them. You’ll be the voice customers are relieved to reach — the person who actually sorts it.
We’ll make you an expert in our flagship UK product Syrinx and the hire industry, then build you a path into 2nd Line.
Founded in 1982, used in 77 countries, and still growing our Reading team one great hire at a time.
What you’ll do
- Give customers phone and email support they’ll thank you for
- Own your case queue in Salesforce and keep everything moving within SLA
- Catch the issues that matter early — and escape them well
- Write the knowledge-base articles that make everyone faster
- Help test new Syrinx releases before they ship
What you’ll bring
- Support experience with external customers
- A calm, confident phone manner and real care for people
- Any SQL Server, Windows client/server, IIS or networking know-how (a big plus)
- A fast learner who follows process and spots the detail
- Bonus points: hire-industry knowledge, Crystal Reports, Sage/Quick Books, or German
What’s in it for you
- A progression plan built around you, not a template
- Hybrid working, pension and a festive break on top of your holiday
- After probation: a KPI-linked quarterly bonus (hit your numbers, get paid for it), Bupa Dental Care, Pure Gym membership, Cycle to Work, life assurance and an Employee Assistance Programme
- A team that lives its EPIC values — Empowering, Principled, Innovative, Caring
Benefits
- Dental scheme
- discounted gym memberships
- Pension scheme
- life assurance
- cycle2work scheme
- EPIC Core Values
- Empowering
- We equip our teammates, customers, and communities to reach their full potential.
We foster confident autonomy to resolve issues and discover new ideas by investing in continuing education, promoting an atmosphere of open questioning and active listening, and defining a wide boundary of trust.
- Principled
- We are committed to creating an environment of authenticity, honesty, and openness.
Our actions demonstrate conviction and purposeful intention in the way we interact with our teammates, customers, and communities.
- Innovative
- We are trailblazers, committed to constant innovation in everything we do for our team, our customers, and our communities.
We relentlessly strive to identify opportunities and surmount future challenges to ensure success.
- Caring
- We authentically care about our teammates, customers, and communities.
By supporting and mentoring them to be their best, we empower and encourage them to serve others with the goal of making the world a better place.
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Hybrid Support Specialist - Tier 1 employer: Point of Rental
At Point of Rental, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development. Located in a dynamic area, we provide unique advantages such as flexible working arrangements and a strong focus on work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Support Specialist - Tier 1
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Point of Rental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Point of Rental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hybrid Support Specialist - Tier 1
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Point of Rental:Your cover letter is your chance to shine! Tell us why you want to work at Point of Rental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Point of Rental!
How to prepare for a job interview at Point of Rental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
