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- Tasks: Lead exciting SaaS projects and ensure smooth customer onboarding.
- Company: Join a dynamic team focused on customer success in tech.
- Benefits: Competitive salary, flexible working hours, and growth opportunities.
- Why this job: Make a real impact by guiding clients through innovative software solutions.
- Qualifications: Experience in project management and excellent communication skills required.
- Other info: Opportunity to work with cutting-edge technology and improve processes.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised and customer-focused Project Manager to join our Professional Services team. In this critical role, you will be the primary point of contact for new and existing customers, guiding them through the entire software implementation lifecycle. You will orchestrate a seamless onboarding experience, primarily focused on our flagship Syrinx product, ensuring that projects are delivered on time, within budget, and to the highest standard of quality, ultimately driving long-term customer success and value.
As Project Manager, you will act as a trusted advisor, managing customer expectations, coordinating internal resources, and ensuring a smooth transition from the sales process to a fully operational and adopted Point of Rental solution. You will work on all types of projects up to and including the largest that the business delivers.
Key Responsibilities- End-to-End Project Management: Lead and manage the full lifecycle of multiple, concurrent SaaS implementation projects, from post-sale kickoff to final go-live and handover to the support team.
- Project Planning & Scoping: Collaborate with customers and internal stakeholders to define project scope, objectives, deliverables, and success criteria. Develop and maintain project plans, schedules, and documentation.
- Stakeholder & Client Communication: Serve as the primary liaison for the customer. Proactively communicate project status, manage expectations, and provide regular updates to both clients and internal leadership.
- Resource Coordination: Effectively coordinate and assign tasks to a project team of Implementation Consultants, Trainers, and IT/Data experts to ensure milestones are met.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues. Develop contingency plans and facilitate solutions to keep projects on track.
- Budget & Scope Control: Monitor project scope and budget, managing any changes through a formal change control process to ensure project profitability and success.
- Quality Assurance: Ensure that all project deliverables meet the highest quality standards and that the implemented solution aligns with the customer's business needs.
- Process Improvement: Drive standards and best practices in Project Management. Contribute to the continuous improvement of our implementation methodology and internal processes to enhance efficiency and customer satisfaction.
- Proven experience in a Project Management role, preferably within a SaaS, software, or technology environment.
- Experience in a client-facing role, managing external customer projects and relationships.
- Demonstrable experience managing the full software implementation lifecycle.
- Exceptional organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to both technical and non-technical audiences.
- Strong leadership and problem-solving abilities, with a knack for navigating complex challenges and driving consensus.
- Proficiency with project management software and tools.
- Highly Desirable: Experience in the equipment hire industry is a significant advantage.
- Familiarity with ERP, inventory management, or accounting software implementation.
- A basic understanding of technical concepts such as data migration, APIs, and system integrations.
- Experience with Point of Rental Syrinx or other Hire Management software solutions would be beneficial.
Project Manager in Reading employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Nail that interview prep! Research the company and its products, especially the Syrinx software. Prepare to discuss how your experience aligns with their needs, and think of examples that showcase your project management skills and customer focus.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It gives you a better chance to stand out and shows you’re keen on being part of our Professional Services team.
We think you need these skills to ace Project Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing SaaS implementation projects and any relevant client-facing roles. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about project management and how you can contribute to our Professional Services team. Be sure to mention your experience with software implementation and customer success.
Showcase Your Communication Skills: As a Project Manager, communication is key! In your application, demonstrate your ability to articulate complex concepts clearly. We love seeing examples of how you've managed stakeholder expectations and kept clients informed.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Point of Rental Software
✨Know Your Project Management Inside Out
Make sure you brush up on your project management methodologies and tools. Be ready to discuss how you've successfully managed software implementation projects in the past, especially in a SaaS environment. Highlight specific examples where you’ve led projects from kickoff to go-live.
✨Showcase Your Communication Skills
As a Project Manager, communication is key. Prepare to demonstrate how you’ve effectively liaised with clients and internal teams. Think of instances where you’ve managed expectations or resolved conflicts, and be ready to share those stories.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to risk management and resource coordination. Practice articulating your thought process on how you would handle potential project risks or client concerns, showcasing your problem-solving skills.
✨Research the Company and Product
Familiarise yourself with the company’s flagship product, Syrinx, and understand its role in the equipment hire industry. This will not only show your interest but also help you tailor your answers to align with their goals and customer needs.
