Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support via phone and email, troubleshoot issues, and assist in software testing.
- Company: Dynamic software solutions provider based in Reading.
- Benefits: Competitive salary, flexible working hours, and opportunities for skill development.
- Why this job: Join a customer-focused team and enhance your tech skills while making a difference.
- Qualifications: Experience in 1st Line Support and familiarity with CRM systems like Salesforce.
- Other info: Great opportunity for growth in a supportive and innovative environment.
The predicted salary is between 28800 - 43200 £ per year.
A software solutions provider in Reading is seeking a support professional to provide exceptional telephone and email support. The ideal candidate has experience in 1st Line Support and is familiar with CRM systems like Salesforce. Excellent communication and problem-solving skills are essential, along with a willingness to learn new technologies.
The role involves:
- Logging calls
- Troubleshooting issues
- Participating in software testing
Fostering a customer-centric approach to service.
1st-Line Software Support Specialist in Reading employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st-Line Software Support Specialist in Reading
✨Tip Number 1
Get your tech game on! Brush up on your knowledge of CRM systems like Salesforce. We want to see you confidently discussing how you've used these tools in past roles during your interviews.
✨Tip Number 2
Practice makes perfect! Role-play common support scenarios with a friend or family member. This will help you sharpen your communication and problem-solving skills, which are key for this role.
✨Tip Number 3
Show us your passion for learning! Be ready to talk about new technologies you're excited about and how you keep your skills fresh. This will demonstrate your willingness to grow in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st-Line Software Support Specialist in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any familiarity with CRM systems like Salesforce. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional support and how your problem-solving skills can benefit us. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of telephone and email support, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging language will help us see you as a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Point of Rental Software
✨Know Your Stuff
Make sure you brush up on your 1st Line Support knowledge and be familiar with CRM systems like Salesforce. Be ready to discuss your previous experiences and how you've tackled support issues in the past.
✨Communication is Key
Since this role involves a lot of telephone and email support, practice your communication skills. Think about how you can explain technical issues in simple terms and show that you can listen actively to customer concerns.
✨Show Your Problem-Solving Skills
Prepare for scenario-based questions where you'll need to demonstrate your troubleshooting abilities. Think of examples where you've successfully resolved issues and be ready to walk through your thought process.
✨Embrace Learning
Express your willingness to learn new technologies during the interview. Share any experiences where you've quickly adapted to new tools or systems, as this will show your potential employer that you're proactive and eager to grow.
