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- Tasks: Lead exciting SaaS projects and ensure smooth customer onboarding.
- Company: Join a dynamic team focused on customer success in tech.
- Benefits: Competitive salary, flexible working hours, and growth opportunities.
- Why this job: Make a real impact by guiding clients through innovative software solutions.
- Qualifications: Experience in project management and excellent communication skills required.
- Other info: Be part of a culture that values continuous improvement and teamwork.
The predicted salary is between 28800 - 48000 £ per year.
We are seeking a highly organised and customer-focused Project Manager to join our Professional Services team. In this critical role, you will be the primary point of contact for new and existing customers, guiding them through the entire software implementation lifecycle. You will orchestrate a seamless onboarding experience, primarily focused on our flagship Syrinx product, ensuring that projects are delivered on time, within budget, and to the highest standard of quality, ultimately driving long-term customer success and value.
As Project Manager, you will act as a trusted advisor, managing customer expectations, coordinating internal resources, and ensuring a smooth transition from the sales process to a fully operational and adopted Point of Rental solution. You will work on all types of projects up to and including the largest that the business delivers.
Key Responsibilities- End-to-End Project Management: Lead and manage the full lifecycle of multiple, concurrent SaaS implementation projects, from post-sale kickoff to final go-live and handover to the support team.
- Project Planning & Scoping: Collaborate with customers and internal stakeholders to define project scope, objectives, deliverables, and success criteria. Develop and maintain comprehensive project plans, timelines, and resource allocation schedules.
- Stakeholder & Client Communication: Serve as the primary liaison for the customer. Proactively communicate project status, manage expectations, and provide regular updates to both clients and internal leadership.
- Resource Coordination: Effectively coordinate and assign tasks to a project team of Implementation Consultants, Trainers, and IT/Data experts to ensure milestones are met.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues. Develop contingency plans and facilitate solutions to keep projects on track.
- Budget & Scope Control: Monitor project scope and budget, managing any changes through a formal change control process to ensure project profitability and success.
- Quality Assurance: Ensure that all project deliverables meet the highest quality standards and that the implemented solution aligns with the customer's business needs.
- Process Improvement: Passionate about standards and best practice in Project Management. Contribute to the continuous improvement of our implementation methodology and internal processes to enhance efficiency and customer satisfaction.
- Essential:
- Proven experience in a Project Management role, preferably within a SaaS, software, or technology company.
- Experience in a client-facing role, managing external customer projects and relationships.
- Demonstrable experience managing the full software implementation lifecycle.
- Exceptional organisational and time-management skills, with the ability to manage multiple concurrent projects effectively.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to both technical and non-technical audiences.
- Strong leadership and problem-solving abilities, with a knack for navigating complex challenges and driving consensus.
- Proficiency with project management software and tools.
- Recognised Project Management certification (PMP, Prince2 etc.)
- Experience in the equipment hire industry is a significant advantage.
- Familiarity with ERP, inventory management, or accounting software implementation.
- A basic understanding of technical concepts such as data migration, APIs, and system integrations.
- Experience with Point of Rental Syrinx or other Hire Management software solutions would be an advantage.
Project Manager employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve managed successful projects before, gather case studies or examples that highlight your achievements. We love seeing tangible results, so make sure to bring these along to interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in our Professional Services team.
We think you need these skills to ace Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing SaaS implementation projects and any relevant certifications you have. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about project management and how you can contribute to our team. Be sure to mention your customer-focused approach and any specific experiences that relate to our flagship Syrinx product.
Showcase Your Communication Skills: As a Project Manager, communication is key! In your application, demonstrate your ability to articulate complex ideas clearly. Whether it's through your CV or cover letter, we want to see how you manage stakeholder expectations and keep everyone in the loop.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Point of Rental Software
✨Know Your Project Management Inside Out
Make sure you brush up on your project management methodologies, especially those relevant to SaaS and software implementation. Be ready to discuss your experience with the full lifecycle of projects, as well as any specific tools or software you've used.
✨Showcase Your Communication Skills
As a Project Manager, you'll be the main point of contact for clients. Prepare examples of how you've effectively communicated with stakeholders in the past. Think about times when you managed expectations or resolved conflicts, and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Since this role requires juggling multiple projects, come prepared with examples that highlight your organisational prowess. Discuss how you prioritise tasks, manage timelines, and ensure that all deliverables meet quality standards.
✨Be Ready to Tackle Risks and Issues
Expect questions about how you've handled project risks and issues in the past. Prepare to discuss specific challenges you've faced, the strategies you employed to mitigate them, and the outcomes of those situations. This will show your problem-solving abilities and proactive mindset.
