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- Tasks: Lead exciting SaaS projects and ensure clients have a smooth onboarding experience.
- Company: Join a dynamic team focused on customer success in the tech industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by guiding clients through innovative software implementations.
- Qualifications: Experience in project management and excellent communication skills are essential.
- Other info: Be part of a culture that values continuous improvement and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly organised and customer-focused Project Manager to join our Professional Services team. In this critical role, you will be the primary point of contact for new and existing customers, guiding them through the entire software implementation lifecycle. You will orchestrate a seamless onboarding experience, primarily focused on our flagship Syrinx product, ensuring that projects are delivered on time, within budget, and to the highest standard of quality, ultimately driving long-term customer success and value.
Responsibilities
- End-to-End Project Management: Lead and manage the full lifecycle of multiple, concurrent SaaS implementation projects, from post-sale kickoff to final go-live and handover to the support team.
- Project Planning & Scoping: Collaborate with customers and internal stakeholders to define project scope, objectives, deliverables, and success criteria. Develop and maintain comprehensive project plans, timelines, and resource allocation schedules.
- Stakeholder & Client Communication: Serve as the primary liaison for the customer. Proactively communicate project status, manage expectations, and provide regular updates to both clients and internal leadership.
- Resource Coordination: Effectively coordinate and assign tasks to a project team of Implementation Consultants, Trainers, and IT/Data experts to ensure milestones are met.
- Risk & Issue Management: Proactively identify, assess, and mitigate project risks and issues. Develop contingency plans and facilitate solutions to keep projects on track.
- Budget & Scope Control: Monitor project scope and budget, managing any changes through a formal change control process to ensure project profitability and success.
- Quality Assurance: Ensure that all project deliverables meet the highest quality standards and that the implemented solution aligns with the customer's business needs.
- Process Improvement: Be passionate about standards and best practice in Project Management. Contribute to the continuous improvement of our implementation methodology and internal processes to enhance efficiency and customer satisfaction.
Qualifications & Experience
- Essential: Proven experience in a Project Management role, preferably within a SaaS, software, or technology company.
- Experience in a client-facing role, managing external customer projects and relationships.
- Demonstrable experience managing the full software implementation lifecycle.
- Exceptional organisational and time-management skills, with the ability to manage multiple concurrent projects effectively.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly to both technical and non-technical audiences.
- Strong leadership and problem-solving abilities, with a knack for navigating complex challenges and driving consensus.
- Proficiency with project management software and tools.
- Recognised Project Management certification (PMP, Prince2 etc.).
- Highly Desirable: Experience in the equipment hire industry is a significant advantage.
- Familiarity with ERP, inventory management, or accounting software implementation.
- A basic understanding of technical concepts such as data migration, APIs, and system integrations.
- Experience with Point of Rental Syrinx or other Hire Management software solutions would be an advantage.
Project Manager in Luton employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Project Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve managed successful projects before, gather case studies or examples that highlight your achievements. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project Manager in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Project Manager role. Highlight your experience in managing SaaS implementation projects and any relevant certifications you have. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about project management and how you can contribute to our team. Be sure to mention your client-facing experience and how you handle project risks.
Showcase Your Communication Skills: As a Project Manager, communication is key. In your application, demonstrate your ability to articulate complex ideas clearly. We love seeing examples of how you've successfully managed stakeholder expectations in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Point of Rental Software
✨Know Your Project Management Inside Out
Make sure you’re well-versed in the project management methodologies relevant to the role, like Agile or Waterfall. Brush up on your experience with SaaS implementations and be ready to discuss specific projects you've managed, focusing on how you ensured they were delivered on time and within budget.
✨Showcase Your Communication Skills
As a Project Manager, you'll be the main point of contact for clients. Prepare examples that highlight your ability to communicate effectively with both technical and non-technical stakeholders. Think about times when you had to manage expectations or resolve conflicts and be ready to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous projects and how you overcame them. This could include managing risks, dealing with scope changes, or ensuring quality assurance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Syrinx and Related Tools
Since the role focuses on the Syrinx product, do some research on it and any related software tools. If you have experience with similar systems, be ready to talk about that. Showing that you understand the product will demonstrate your commitment and readiness for the role.
