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For Companies At a Glance
- Tasks: Help customers succeed with our products and manage post-sales activities.
- Company: Join PoR, a leader in the rental industry focused on customer success.
- Benefits: Enjoy a hybrid work environment with a competitive salary and benefits.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success or account management, ideally in SaaS.
- Other info: We value diversity and provide equal opportunities for all applicants.
The predicted salary is between 28800 - 48000 £ per year.
As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. This role reports to the Manager of Customer Success and works with stakeholders across the company in Sales, Support, Professional Services, Marketing, Product, Development, and Finance.
Manage all post-sales activities (some pre-sales activities will be required) for assigned customers through strong relationship-building, product knowledge, planning, and execution. Work closely with your Account Manager counterparts to develop a joint success plan for your customers. Maintain an understanding of our products and the rental industry and consult with customers on how to achieve the best business results utilizing our products and services.
- Customer Success Experience: experience in customer success, account management, or a similar customer-facing role, ideally within a SaaS.
- Project Management Skills: experience in managing multiple clients/projects, organizing tasks, and ensuring deliverables are met on time.
- Analytical Skills: experience in analyzing data, generating insights, and making data-driven decisions to improve customer success metrics.
- CRM Software: experience with CRM tools (e.g., Salesforce, HubSpot) to manage customer interactions and track account health.
- Customer Success Platforms: Familiarity with customer success platforms.
- Data Analysis Tools: like Excel or Google Sheets, for analyzing customer data.
Job Type: Full-Time, Base Salary + Benefits. Work Environment: Hybrid.
All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other protected characteristics. PoR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment.
CSM Manager employer: Point of Rental Software
Contact Detail:
Point of Rental Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Familiarise yourself with our products and the rental industry. Understanding how our solutions can drive success for customers will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your experience with CRM tools like Salesforce or HubSpot. Be prepared to discuss specific examples of how you've used these tools to manage customer interactions and improve account health.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data analysis tools, such as Excel or Google Sheets, to generate insights that have positively impacted customer success metrics.
✨Tip Number 4
Demonstrate your project management skills by sharing examples of how you've successfully managed multiple clients or projects. Emphasise your ability to organise tasks and meet deadlines effectively.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager. Familiarise yourself with the key skills required, such as customer success experience, project management skills, and analytical abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success, account management, or similar roles. Emphasise your familiarity with CRM software and any experience you have with data analysis tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the rental industry. Mention specific examples of how you've helped customers achieve their goals in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in managing multiple clients/projects and your ability to analyse data for decision-making. Use concrete examples to demonstrate how these skills have led to successful outcomes in your past experiences.
How to prepare for a job interview at Point of Rental Software
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or account management. Highlight specific examples where you helped clients achieve their goals using your product knowledge and relationship-building skills.
✨Demonstrate Your Analytical Skills
Expect questions that assess your ability to analyse data and generate insights. Prepare to share instances where your analytical skills led to improved customer success metrics, and be ready to discuss how you use tools like Excel or Google Sheets.
✨Familiarise Yourself with CRM Tools
Since experience with CRM software is crucial, brush up on your knowledge of tools like Salesforce or HubSpot. Be ready to explain how you've used these platforms to manage customer interactions and track account health effectively.
✨Prepare for Collaborative Scenarios
As the role involves working closely with various stakeholders, think of examples where you successfully collaborated with teams such as Sales, Support, or Marketing. This will demonstrate your ability to develop joint success plans and manage post-sales activities effectively.
