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- Tasks: Provide top-notch support to customers via phone and email, resolving issues efficiently.
- Company: Join a caring and innovative team dedicated to empowering customers and teammates.
- Benefits: Competitive salary, opportunities for growth, and a supportive work environment.
- Why this job: Kickstart your career in tech support while making a real difference for customers.
- Qualifications: Experience in customer support and a passion for technology are essential.
- Other info: Great chance to learn and develop skills in a dynamic, fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
The Hybrid Support Specialist - Tier 1 provides application/business support to our customers. When the 1st Line Support Technician becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 2nd Line Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software, with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.
Responsibilities
- Providing telephone and email support to external customers and colleagues providing an excellent level of service.
- Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce).
- Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively.
- Ensuring that all daily tasks are carried out according to the agreed procedures and within SLA's.
- Identifying trends and critical issues and escalating them to other team members or management, as required.
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base.
- Documenting software features and business processes for use as knowledge base articles.
- Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software's Equal Opportunities Policy.
- Participating in testing of new releases of Syrinx products.
Key Skills
- Languages: English and German (desirable).
- Experience in a 1st Line Support or Server Support role.
- Fast learner.
- Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client operating systems is an advantage.
- Windows server shares and permissions.
- A successful track record in application support.
- A strong knowledge of Microsoft environments and proficient problem-solving skills.
- Good customer service skills and confidence on the phone.
- Enthusiasm for technical challenges.
- A strong desire to learn and explore new areas of technology.
- Patient mind for troubleshooting under pressure.
- Excellent communication and customer service skills are essential.
- Excellent attention to detail.
- Able to follow processes.
- Willingness to learn and develop skills.
Advantageous Skills
- SQL Server and a basic understanding of TSQL queries.
- Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions.
- Experience with mobile data devices.
- Hire industry terminology and business concepts.
Please note that job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities.
EPIC Core Values
- Empowering – We equip our teammates, customers, and communities to reach their full potential.
- Principled – We are committed to creating an environment of authenticity, honesty, and openness.
- Innovative – We are trailblazers, committed to constant innovation in everything we do.
- Caring – We authentically care about our teammates, customers, and communities.
Customer Support Specialist in London employer: Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
Contact Detail:
Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer support skills! Role-play common scenarios you might face as a Customer Support Specialist. This will boost your confidence and prepare you for those tricky questions about handling difficult customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
We think you need these skills to ace Customer Support Specialist in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience you have in customer support or application support. We want to see how you've helped customers in the past and what skills you've picked up along the way!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific skills like SQL Server knowledge or your experience with CRM systems like Salesforce. It shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
✨Know Your Tech
Brush up on your knowledge of SQL Server and basic network troubleshooting. Be ready to discuss how you've used these skills in previous roles, as this will show your technical competence and readiness for the Customer Support Specialist position.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your commitment to the company's values.
✨Familiarise with the Software
If possible, take some time to explore the Point of Rental Software CRM system (Salesforce). Understanding its functionalities will help you answer questions confidently and show your proactive approach to learning.
✨Practice Problem-Solving
Be ready to tackle some hypothetical troubleshooting scenarios during the interview. Practising how you would approach common issues can showcase your problem-solving skills and your ability to stay calm under pressure.
