At a Glance
- Tasks: Provide top-notch support for business applications and assist customers via phone and email.
- Company: Leading rental software provider in the UK with a focus on innovation.
- Benefits: Flexible hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team and enhance your skills while helping customers succeed.
- Qualifications: Experience in first-line support and knowledge of SQL Server required.
- Other info: Exciting opportunity to work in a supportive environment with career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading rental software provider in the United Kingdom seeks a Hybrid Support Specialist - Tier 1 to provide business application support. The ideal candidate has experience in first-line support and knowledge of SQL Server. This role involves providing exceptional customer service via telephone and email, logging support calls in Salesforce, and participating in the testing of software releases. Candidates should have strong problem-solving skills and a commitment to customer satisfaction.
Hybrid 1st Line Support Specialist (SQL & Windows) employer: Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
Contact Detail:
Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 1st Line Support Specialist (SQL & Windows)
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common issues that might arise in a support role and how you'd tackle them. Being able to demonstrate your thought process during interviews can really set you apart.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Hybrid 1st Line Support Specialist (SQL & Windows)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in first-line support and any knowledge of SQL Server. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your problem-solving skills can benefit us at StudySmarter. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well, both in writing and verbally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc
✨Know Your SQL Basics
Brush up on your SQL knowledge before the interview. Be prepared to discuss common queries, database management, and how you’ve used SQL in previous roles. This will show that you’re not just familiar with the terminology but can also apply it practically.
✨Customer Service is Key
Since this role involves providing exceptional customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to customer satisfaction.
✨Familiarise Yourself with Salesforce
As you'll be logging support calls in Salesforce, it’s a good idea to have a basic understanding of how it works. If you’ve used it before, mention specific features you’re comfortable with. If not, do a bit of research to show your willingness to learn.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving skills. Think about challenges you've faced in previous support roles and how you resolved them. This will help you illustrate your analytical thinking and ability to handle pressure.
