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For Companies At a Glance
- Tasks: Ensure every guest has an unforgettable experience at our hotel.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and fun team events.
- Why this job: Be part of a dynamic team that values kindness and creativity.
- Qualifications: Excellent customer service skills and a passion for hospitality.
- Other info: Great career progression opportunities across various brands.
The predicted salary is between 12 - 16 £ per hour.
This range is provided by Point A Hotels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range £12.65 per hour.
Company Overview
Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking Reception team members to support our team and guests at Point A Paddington. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key Requirements
- Excellent customer service and problem‑solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave.
Salary: £12.65 per hour
Seniority Level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Restaurants
Part - time Hotel Receptionist employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part - time Hotel Receptionist
✨Tip Number 1
Get to know the company! Research Point A Hotels and Queensway Group. Understanding their values and what makes them tick will help you connect during interviews. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering unforgettable experiences, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories in your interview!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Point A. Plus, it shows you’re proactive and genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Part - time Hotel Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight your customer service skills and any relevant experience. We love seeing how you've gone above and beyond in previous roles, so give us the good stuff!
Craft a Catchy Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Keep it friendly and engaging, and don’t forget to mention why you’re excited about working at Point A Hotels!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy, and it helps us keep track of your application. Plus, you’ll get to see all the other amazing opportunities we have available!
How to prepare for a job interview at Point A Hotels
✨Know Your Stuff
Before the interview, make sure you research Point A Hotels and the Queensway Group. Understand their values, mission, and what sets them apart in the hospitality sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a hotel receptionist, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with a positive attitude.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A neat appearance shows that you take the opportunity seriously and understand the importance of presenting yourself well in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team culture, training opportunities, or what a typical day looks like for a receptionist at Point A. This not only shows your interest but also helps you determine if it’s the right fit for you.
