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For Companies At a Glance
- Tasks: Be the friendly face at our hotel, ensuring guests have a smooth and enjoyable stay.
- Company: Join Queensway Group, a family-owned business known for its warmth and quality service in hospitality.
- Benefits: Enjoy a competitive salary, flexible pay options, discounts, and 28 days of annual leave.
- Why this job: Become part of a caring team that values your individuality and offers growth opportunities.
- Qualifications: A passion for service and a positive attitude; prior experience is a plus but not essential.
- Other info: Shifts are 5 on, 2 off, from 22.45 to 07.15, in a fun and supportive environment.
Overview
Night Host – Nightshift Receptionist role at Point A Hotels in Glasgow. The role’s primary focus is on ensuring guests enjoy a safe and comfortable stay at our hotel without issues or fuss.
Role details
Shifts are 5 on, 2 off, working hours 22:45 – 07:15.
Responsibilities
- Provide guest service during night hours and support a welcoming environment for all guests.
- Maintain safety, security and smooth operation of the reception area during night shifts.
- Collaborate with team members and respond to guest needs while upholding the hotel’s standards.
Qualifications
- Passion for service and delivering unforgettable experiences to customers.
- Positive attitude and drive.
- Ability to partner with team members and support others.
- Vigilance and eye for detail.
- Passion for learning and development.
- Good understanding of the hospitality industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Kindness, honesty and care for the surrounding community.
- Min 1 year prior experience in a similar role is desired but not essential.
We will offer you
- Attractive salary of £13.05 per hour, 40 hours contract
- Queensway Reward & Recognition Scheme
- Access to Wagestream for flexible pay
- Access to EachPerson, a high street discount platform
- Annual Awards Ceremony in London
- Friendly and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team building initiatives and social events
- Friends and Family Rates at all properties
- 28 days of annual leave
Employment details
- Employment type: Full-time
- Seniority level: Entry level
- Job function: Design, Art/Creative, and Information Technology
- Industries: Restaurants
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Night Host - Nightshift Receptionist employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host - Nightshift Receptionist
✨Tip Number 1
Familiarise yourself with Point A Hotels and their unique approach to hospitality. Understanding their brand values and service philosophy will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially if you've worked night shifts before. Being able to demonstrate your ability to handle late-night situations calmly and efficiently will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you embody the qualities they value, such as kindness, honesty, and a passion for service. Think of specific examples from your past experiences that illustrate these traits, as they are looking for someone who fits well within their caring team.
✨Tip Number 4
Network with current or former employees of Point A Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what makes a successful Night Host.
We think you need these skills to ace Night Host - Nightshift Receptionist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Queensway Group and Point A Hotels. Highlight your alignment with their values of warmth, sincerity, and quality of service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in hospitality or customer service roles. Emphasise any previous night shift experience and your ability to create a welcoming environment for guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service and your positive attitude. Mention specific examples of how you've delivered unforgettable experiences in past roles.
Showcase Your Soft Skills: In your application, highlight your vigilance, attention to detail, and ability to work well in a team. These qualities are essential for the Night Host role and should be evident in your written communication.
How to prepare for a job interview at Point A Hotels
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with others. Discuss how you've supported team members in previous jobs, especially in high-pressure situations, to show that you're a team player.
✨Emphasise Attention to Detail
Since vigilance is key in a night host role, prepare to discuss how you ensure safety and comfort for guests. Provide examples of how your attention to detail has positively impacted guest experiences.
✨Be Ready to Discuss Industry Knowledge
Familiarise yourself with the hospitality industry and current trends. Be prepared to share your insights on what makes a hotel stand out and how you can contribute to the success of Point A Hotels.