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- Tasks: Ensure every guest has an unforgettable experience at Point A Hotel Haymarket.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 28 days annual leave, and career progression opportunities.
- Other info: Fun, friendly work environment with great team-building initiatives.
- Why this job: Be part of a dynamic team delivering heartfelt hospitality to all guests.
- Qualifications: Excellent customer service skills and a passion for creating memorable experiences.
The predicted salary is between 28200 - 28200 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking a Night Reception team member to support our team and guests at Point A Hotel Haymarket. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 28 days of annual leave.
Salary: £13.58 per hour
Night Host/Night Receptionist employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Host/Night Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Queensway tick. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect your answers to their ethos during the chat.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering unforgettable experiences, think of examples from your past where you went above and beyond for a guest or solved a tricky problem. Be ready to share these stories in your interview!
✨Tip Number 3
Show off your passion for hospitality! When you're chatting with the team, let your enthusiasm shine through. Talk about why you love working in this industry and how you can contribute to making every guest's stay memorable at Point A.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the company. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Night Host/Night Receptionist
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love to see genuine enthusiasm and a positive attitude, so don't be afraid to express why you’re excited about the Night Host role at Point A.
Tailor Your Application: Make sure to tailor your application to highlight your customer service skills and problem-solving abilities. Mention specific experiences that showcase how you can deliver unforgettable experiences for our guests.
Be Honest and Kind: At Queensway, we value kindness and honesty. Make sure your application reflects these values. Share any community involvement or experiences that demonstrate your care for others, as this aligns with our ethos.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A Hotels. Understand their values, mission, and the unique approach they take in the hospitality sector. This will not only impress your interviewers but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
As a Night Host/Night Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Be ready to discuss how you can create unforgettable experiences for guests at Point A.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to think on your feet or solve unexpected issues. During the interview, share these stories to highlight your problem-solving skills. This will show that you can handle the dynamic nature of the hospitality industry, especially during night shifts.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Talk about what drives you to deliver exceptional service and how you embody kindness, honesty, and care in your work. This aligns perfectly with the values of Queensway and will resonate well with your interviewers.