At a Glance
- Tasks: Ensure every guest has an unforgettable experience at Point A Waterloo.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 25 days annual leave, and career progression opportunities.
- Other info: Enjoy team building events and friends and family rates at all properties.
- Why this job: Be part of a fun, friendly team that values kindness and creativity.
- Qualifications: Excellent customer service skills and a passion for delivering great experiences.
The predicted salary is between 27200 - 27200 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking a Night Reception team member to support our team and guests at Point A Waterloo. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key Requirements:
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
Must have right to work in the UK and be able to commute to property locations.
We Will Offer You:
- Attractive salary, 24h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave.
Salary: £13.05 per hour
Night Host employer: Point A Hotels
Queensway Group is an exceptional employer, offering a warm and supportive work environment where every team member is valued. With a strong focus on professional development and career progression, employees at Point A Waterloo can expect to grow within a dynamic hospitality sector that prioritises heartfelt service and innovation. The company fosters a culture of kindness and community care, complemented by attractive benefits such as competitive salaries, generous annual leave, and unique team-building initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Night Host
✨Tip Number 1
Get to know the company! Research Queensway Group and Point A to understand their values and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you can demonstrate your problem-solving skills and passion for delivering unforgettable experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Night Host position.
We think you need these skills to ace Night Host
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share any experiences that highlight your customer service skills and how you’ve gone above and beyond to create memorable moments for guests.
Be Authentic and Honest:At StudySmarter, we value honesty and authenticity. Don’t be afraid to show your true self in your application. Share your personal values and how they align with our mission to deliver heartfelt hospitality.
Tailor Your Application:Make sure to customise your application for the Night Host role. Highlight relevant skills and experiences that match the job description, especially your problem-solving abilities and positive attitude. We want to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Point A!
How to prepare for a job interview at Point A Hotels
✨Know Your Stuff
Before the interview, make sure you research Queensway Group and Point A. Understand their values, mission, and the specific role of Night Host. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering unforgettable experiences, be ready to share examples from your past where you provided excellent customer service or solved problems effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Positive Attitude
Queensway values kindness and a positive mindset. During the interview, let your enthusiasm shine through! Share how your attitude has helped you in previous roles and how you can contribute to a fun and supportive work environment.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest and helps you gauge if the company culture aligns with your values. You might ask about opportunities for professional development or how the team collaborates to ensure guest satisfaction.
