At a Glance
- Tasks: Ensure every guest has an unforgettable experience at our hotel during the night shift.
- Company: Join a family-owned business known for warmth and quality service in hospitality.
- Benefits: Attractive salary, 25 days annual leave, and career progression opportunities.
- Other info: Enjoy team building events and friends and family rates at all properties.
- Why this job: Be part of a fun, friendly team that values kindness and creativity.
- Qualifications: Excellent customer service skills and a passion for delivering great experiences.
The predicted salary is between 11 - 15 £ per hour.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. This together with our entrepreneurial approach and extensive network enables us to respond to opportunities and drive growth in our businesses. We transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market. We work together to make anything possible, think differently, and use what we have innovatively. We defy the status quo and challenge the leaders in our sector with our brand, products, and service. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has contributed to our success as a hotel brand, and we are looking for people to help continue the story.
The Role
We are currently seeking a Night Reception team member to support our team and guests at Point A (INSERT LOCATION). The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key Requirements
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Must have right to work in UK and be able to commute to property locations.
We will offer you
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 25 days of annual leave.
Salary: £13.05 per hour
Night Host employer: Point A Hotels
Queensway Group is an exceptional employer that fosters a warm and supportive work culture, making it an ideal place for those seeking meaningful employment in the hospitality sector. With a commitment to professional development and career progression, employees enjoy numerous opportunities to grow within the company, alongside attractive benefits such as a competitive salary, generous annual leave, and exclusive friends and family rates at all properties. Join us at Point A, where your passion for service and creativity can truly shine in a vibrant team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Night Host
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality sector. A personal recommendation can go a long way in landing that Night Host role.
✨Tip Number 2
Be ready for an informal chat! When you apply through our website, be prepared for a casual conversation about your passion for service and how you can contribute to creating unforgettable experiences for our guests.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to handle the dynamic environment at Point A.
✨Tip Number 4
Stay positive and enthusiastic! Your attitude can make a huge difference. Show us your passion for hospitality and your drive to deliver heartfelt service, and you'll stand out from the crowd.
We think you need these skills to ace Night Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to our warm and welcoming environment.
Tailor Your Application:Make sure to tailor your application specifically for the Night Host role at Point A. Highlight your customer service skills and any relevant experience that shows you can deliver unforgettable experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’re a great fit for the role. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Host, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your problem-solving skills and passion for delivering unforgettable experiences.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations that may arise during your shift. Think about common challenges in hospitality and prepare your responses. This shows that you can think on your feet and are ready to tackle any issues that come your way.
✨Bring Your Positive Attitude
A positive attitude can make all the difference in hospitality. During the interview, let your enthusiasm shine through. Share why you love working in this industry and how you can contribute to creating a fun, friendly, and supportive environment for both guests and colleagues.
