At a Glance
- Tasks: Join our team as a Maintenance Assistant, tackling hands-on maintenance tasks daily.
- Company: Point A Hotels is part of the Queensway Group, known for its warm hospitality and innovative approach.
- Benefits: Enjoy flexible pay, discounts, career progression, and a fun work environment.
- Other info: This is a part-time role with a 16-hour weekly contract.
- Why this job: Be part of a dynamic team that values creativity and offers opportunities for personal growth.
- Qualifications: Experience in maintenance and a passion for guest satisfaction are essential.
The predicted salary is between 24000 - 32000 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.
With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.
About Point A Hotels
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.
In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.
Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Person
We are currently looking for a MaintenanceEngineer/Assistant to join our fun and dynamic team. This role is mobile and you will be assisting the maintenance manager from our propertiesPoint A Paddington, Kensingotn, Canary wharf and Waterloo.
The applicant will need to have a proven record and experience in delivering well maintained and safe environments, being the first point of contact and accountable for reactive and planned maintenance tasks within the hotel.
This role reports to the hotel manager and maintenance manager but is also supported by a cluster maintenance manager and an experienced and knowledgeable support team from around the estate.
The working pattern is rota-based working 40 hours per week including weekends.
Hands on experience in solving maintenance issues in a guest focused environment is essential.
Having experience in managing a varied subcontract team in delivering first-time cost-effective solutions is also a key attribute to this role.
Areas of Responsibility
- Working closely with the Front Desk and Housekeeping teams to carry out reactive maintenance tasks.
- Work with our computerised planned maintenance and compliance platform.
- Effectively prioritise workload
- Maintain a healthy and safe environment for our guests and team members.
Examples of tasks and duties that need to be undertaken include:
- AC filter cleaning
- Descaling (showers and taps)
- Silicone and grouting
- Like for like electrical repairs
- Plumbing duties (sink tap, mixer, trap repairs)
- Water temperature checks
- Daily building compliance checks
- Monthly, Quarterly and Annual PPMs
- Reactive tasks and repairs (complaints, housekeeping and front desk)
- Taking receipt of deliveries/storing
- Contractor sign-in (permit to work)
Trainings to be undertaken.
- Saeker like for like electrical certificate
- Legionella awareness course
- First aid
- Health and Safety course
We will offer you:
- Queensway Reward & Recognition Scheme
- Access to Wagestream, for flexible pay
- Access to EachPerson, a high street discount platform
- Annual Awards Ceremony in London
- Fun, friendly and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team building initiatives and social events
- Friends and Family Rates at all our properties
- 28days of annual leave including bank holidays.
Maintenance Assistant in London employer: Point A Hotels
Point A Hotels is an excellent employer, offering a vibrant work culture in the heart of London Kings Cross. With a strong emphasis on employee development and a supportive team environment, you will have ample opportunities to grow your skills while ensuring guests receive exceptional service. Enjoy competitive benefits and be part of a company that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Assistant in London
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as plumbing duties and electrical repairs. Being able to discuss your hands-on experience with these tasks during an interview will show that you're well-prepared and understand the role.
✨Tip Number 2
Highlight any previous experience you have in a guest-focused environment. Point A Hotels values hospitality, so sharing examples of how you've maintained a safe and welcoming space for guests can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Point A Hotels or similar establishments. They can provide insights into the company culture and what the hiring managers are looking for, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your ability to work collaboratively with different teams, like Front Desk and Housekeeping. Emphasising your teamwork skills will demonstrate that you can effectively prioritise and manage maintenance tasks in a busy hotel environment.
We think you need these skills to ace Maintenance Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in maintenance and any hands-on skills you possess. Emphasise your ability to solve maintenance issues in a guest-focused environment, as this is crucial for the role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the Maintenance Assistant position at Point A Hotels. Mention specific examples of past experiences that demonstrate your problem-solving skills and ability to work in a team.
Highlight Relevant Certifications:If you have any certifications related to maintenance, health and safety, or first aid, be sure to include these in your application. This will show your commitment to maintaining a safe environment for guests and staff.
Showcase Teamwork Skills:Since the role involves working closely with Front Desk and Housekeeping teams, highlight any previous experience where you collaborated effectively with others. This can set you apart from other candidates.
How to prepare for a job interview at Point A Hotels
✨Show Your Hands-On Experience
Make sure to highlight any previous hands-on experience you have in maintenance roles. Discuss specific tasks you've completed, such as plumbing repairs or electrical work, to demonstrate your practical skills.
✨Emphasise Team Collaboration
Point A Hotels values teamwork, so be prepared to discuss how you've worked with other departments, like Front Desk and Housekeeping, to resolve maintenance issues. Share examples of successful collaborations.
✨Demonstrate Problem-Solving Skills
Prepare to talk about how you've tackled unexpected maintenance challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show your ability to think on your feet.
✨Familiarise Yourself with Compliance Standards
Since the role involves compliance checks, brush up on relevant health and safety regulations. Being knowledgeable about these standards will show your commitment to maintaining a safe environment for guests and staff.
