At a Glance
- Tasks: Ensure every guest has an unforgettable experience at our hotel.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 25 days annual leave, and career progression opportunities.
- Other info: Opportunity for permanent position after three-month contract.
- Why this job: Be part of a fun, friendly team and make a real impact on guest experiences.
- Qualifications: Excellent customer service skills and a passion for hospitality.
The predicted salary is between 13.58 - 13.58 £ per hour.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service.
We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club.
The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service.
We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club.
The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses.
At Queensway we never stand still, and our agility is key to our success.
This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market.
When we work together, we believe anything is possible.
Our strength lies in our ability to think differently and use what we have innovatively.
We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service.
In everything we do, we are thoughtful, humble, honest, and true to our personal values.
We deliver heartfelt hospitality to all our guests, no matter their budget.
Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
- We are currently seeking
- Night
Reception team member to support our team and guests at Point A Paddington.
The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
- Key Requirements
- Excellent customer service and problem-solving skills.
- Auditing and banking end of shift reconciliations.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
Must have right to work in UK and be able to commute to property locations.
- We will offer you
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme
- Annual Awards Ceremony in London
- Fun, friendly, and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team building initiatives and social events
- Friends and Family Rates at all our properties
- 25 days of annual leave
This will be a fixed-term contract for three months, with the opportunity to become a permanent position.
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Night Receptionist Fixed Contract in London employer: Point A Hotels
Point A Edinburgh St. Andrew Square is an excellent employer, offering a vibrant work culture where teamwork and hospitality are at the forefront of our breakfast service. With opportunities for professional development and a supportive environment, employees enjoy flexible shifts and unique staff perks that enhance their experience in the heart of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist Fixed Contract in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Night Receptionist Fixed Contract in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Point A Hotels
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Point A Hotels. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
