At a Glance
- Tasks: Lead the reception team and ensure guests have unforgettable experiences.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 33 days annual leave, and career progression opportunities.
- Other info: Enjoy a fun, supportive work environment with exciting team-building events.
- Why this job: Be part of a dynamic team that values creativity and exceptional service.
- Qualifications: Strong leadership, customer service skills, and a passion for hospitality.
The predicted salary is between 30326 - 30326 £ per year.
About Queensway
Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking a Reception Host Leader team member to support our team and guests at Point Shoreditch. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key requirements:
- Ability to engage and lead.
- Excellent customer service and problem‑solving skills.
- Outstanding communication skills.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Confidence to challenge the status quo.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 33 days of annual leave.
Salary: £30,326.40 per annum.
Host Leader in London employer: Point A Hotels
Queensway Group is an exceptional employer, offering a vibrant and supportive work culture that prioritises heartfelt hospitality and employee development. As a Host Leader at Point A Shoreditch, you will enjoy a competitive salary, generous annual leave, and numerous opportunities for professional growth within a family-owned business that values innovation and community engagement. Join us to be part of a dynamic team that is dedicated to creating unforgettable experiences for our guests while fostering a fun and collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Host Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Queensway tick. Check out their social media and website to see how they engage with guests and their community. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your problem-solving abilities. Role-play with a friend or family member to get comfortable with handling tricky situations. Remember, they want someone who can deliver unforgettable experiences!
✨Tip Number 3
Show off your leadership potential! Even if you're not in a management role yet, think about times you've led a project or helped a team succeed. Be ready to share these stories in your interview to demonstrate your ability to engage and inspire others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Host Leader in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Host Leader role. Highlight your customer service skills and any relevant experience that shows you can lead a team and create unforgettable experiences for our guests.
Be Honest and Humble:At Queensway, we value honesty and humility. Be genuine in your application about your experiences and what you can bring to the team. We appreciate authenticity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Point A.
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Host Leader, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests or resolved issues creatively. This will demonstrate your problem-solving skills and passion for delivering unforgettable experiences.
✨Emphasise Teamwork and Leadership
Highlight your ability to engage and lead a team. Think of specific instances where you’ve supported colleagues or ensured smooth operations during shifts. This will showcase your communication skills and your commitment to fostering a positive work environment.
✨Bring Your Imagination to the Table
Queensway values innovation and challenging the status quo. Be ready to discuss how you can contribute to maximising business potential at Point A. Share any creative ideas you have for enhancing guest experiences or improving operational efficiency.
