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For Companies At a Glance
- Tasks: Lead a dynamic hotel team to deliver unforgettable guest experiences.
- Company: Join the family-owned Queensway Group, known for warmth and quality service.
- Benefits: Enjoy competitive salary, annual leave, bonuses, and staff discounts.
- Why this job: Empower your team and make a real impact in the hospitality industry.
- Qualifications: 3+ years in hotel management with a passion for service.
- Other info: Fun, supportive environment with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
What we are offering:
- Competitive salary, depending on experience
- Discretionary annual bonus scheme and ad-hoc incentives
- 25 days of annual leave plus 8 Bank Holiday, with an additional days’ holiday after 3 years’ service
- Recommend a Friend recruitment scheme
- Queensway Reward, Recognition and Benefits, including:
- Loyalty scheme for 1, 3, 5 years (and every 5-year interval thereafter)
- Staff discounts and preferential rates across all hotels and the private members Restaurant
- Access to the Reward and Recognition platform with exclusive benefits
- Annual Queensway Awards Ceremony in London
- Quarterly Employee Social events
- Dedicated Employee Assistance Programme
- Access to the Queensway Foundation
- Access to Payroll drawdown
- Season ticket loans
- Cycle to work and Tech salary sacrifice schemes
- Employer pension contribution scheme
- Enhanced Parental Leave pay
- Fun, friendly, and supportive work environment
- Professional development and career opportunities across the Queensway group including Coffee Houses and Support Office functions
- Fundraising opportunities with our chosen charity partner, St. Mungos
A little bit about us… Who is Queensway?
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate and develop this into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and The Sloane Club.
We leverage our entrepreneurial approach and extensive network, responding at pace to opportunities and driving growth in our businesses. At Queensway we never stand still, and our agility is key to our success! This, together with our experience in real estate development, means we effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa!
A little bit about Point A hotels
At Point A, we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have, innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.
More about the Role
We are looking for a Hotel Manager to join our fantastic team at Point A Hotel in Glasgow.
Our Hotel Managers’ primary focus is to empower and develop our people, ensuring every single one of our guests has an unforgettable experience at our hotel. You will do this by leading from the front and demonstrating your passion for delivering quality customer service.
We are a kind & caring team and so you will be an important part of our team and a vital to what we do, role modelling our values every day, Challenge Everything, Work Together, Have Fun and Be Kind. Your individuality is appreciated, and your voice will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees!
You will need the ability to manage a hotel, with responsibility for all aspects of the day-to-day operation, enabled by being highly visible and present with your team. You will know how to exceed our guest’s experiences, managing front and back of house functions & teams, ensuring all standards, including compliance and safety, are followed. You will have an eye for detail and a strong desire to always maintain these.
We are looking for the following qualities and experience in our people:
- Minimum 3 year’s prior experience in a hotel management role
- Good understanding of the industry and what it takes to be the best, with passion for service and delivering unforgettable experiences to our customers
- Kindness, honesty, and care for the surrounding community
- Imagination and ability to maximise business potential, strong financial acumen and an understanding of the importance of cost control
- Understanding of all Health, Safety & Fire procedures
- To develop a team through robust development plans, performance reviews and structured training
- Ability to partner with our people and support other team members
- Great eye for detail
- Positive attitude and drive
- Ability to work under pressure
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Hotel Manager employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Attend industry events, join hospitality groups on social media, and connect with fellow professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hotels you admire, like Point A, and express your interest. A friendly email or call can make a lasting impression.
✨Tip Number 3
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you embody the values of kindness and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Queensway family. Let’s make it happen!
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering unforgettable experiences for our guests. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager role. Highlight your relevant experience and skills that align with what we’re looking for. Use keywords from the job description to show us you understand what it takes to be part of our team.
Be Authentic: We value individuality, so don’t be afraid to let your personality come through in your application. Share your unique perspective on hospitality and how you embody our values of kindness, teamwork, and fun!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Point A Hotels
✨Know Your Stuff
Before the interview, dive deep into the hotel industry and Queensway Group's values. Familiarise yourself with their brands and what makes Point A Hotels unique. This knowledge will help you connect your experience to their mission and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to lead a team effectively. Prepare examples of how you've empowered your team in previous roles. Think about times when you’ve resolved conflicts or motivated staff to deliver exceptional service—these stories will highlight your leadership style.
✨Emphasise Customer Experience
Queensway is all about delivering unforgettable experiences. Be ready to discuss specific strategies you've implemented to enhance guest satisfaction. Whether it’s through innovative service ideas or attention to detail, showcasing your commitment to customer care will resonate well.
✨Be Yourself and Have Fun
Point A Hotels values individuality and a positive attitude. Don’t be afraid to let your personality shine through during the interview. Share your passion for hospitality and how you embody their values of kindness and teamwork—this will help you stand out as a great cultural fit.
