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For Companies At a Glance
- Tasks: Lead the reception team and ensure guests have unforgettable experiences.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 33 days leave, and career progression opportunities.
- Why this job: Be part of a dynamic team that values creativity and exceptional service.
- Qualifications: Strong customer service skills and a passion for hospitality.
- Other info: Enjoy a fun, supportive work environment with great team-building events.
The predicted salary is between 29432 - 41205 £ per year.
About Queensway
Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club. With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe, and East Africa.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking a Reception Host Leader team member to support our team and guests at Point A (Insert Location). The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key Requirements:
- Ability to engage and lead.
- Excellent customer service and problem-solving skills.
- Outstanding communication skills.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Confidence to challenge the status quo.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 33 days of annual leave.
Salary: £29,432 per annum
Host Leader employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host Leader
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Queensway tick. Check out their social media and website to see how they engage with guests and their community. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your storytelling skills! When you're in the interview, share specific examples of how you've delivered outstanding customer service or solved problems in the past. We want to hear about those unforgettable experiences you've created for others!
✨Tip Number 3
Show off your passion for hospitality! Make sure to express your enthusiasm for the role and the industry. Talk about why you love creating memorable experiences for guests and how you can bring that energy to Point A.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team, the company’s future, or how they define success in the role. This shows you’re genuinely interested and ready to be part of the journey!
We think you need these skills to ace Host Leader
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Host Leader role. Highlight your customer service skills and any relevant experience that shows you can lead a team and create unforgettable experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps convey your skills and experiences more effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Point A!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Host Leader, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your problem-solving skills and how you’ve handled challenging situations with a positive attitude.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your leadership style. Share instances where you’ve successfully engaged and motivated others. Emphasise your ability to support and collaborate with different teams within the hotel.
✨Bring Your Imagination to the Table
Queensway values innovation and creativity. Think about ways you can contribute to maximising business potential at Point A. Prepare to share your ideas on how to enhance guest experiences or improve operations, showing that you’re ready to challenge the status quo.
