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- Tasks: Ensure exceptional guest experiences and maintain high service standards.
- Company: Join a family-owned business known for warmth and quality in hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and heartfelt hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting career development in a vibrant hospitality environment.
The predicted salary is between 28800 - 43200 £ per year.
Be Part of the Opening Team at Point A Edinburgh St Andrew’s Square!
Opening June 2026
We’re excited to announce the upcoming opening of Point A St Andrew’s Square, Edinburgh, the newest addition to our hotel’s estate, in the heart of one of the UK\’s most iconic cities.
This is a fantastic opportunity to join a brand-new team from the very beginning. We’re looking for enthusiastic, guest‑obsessed individuals who are passionate about heartfelt hospitality.
About Queensway
Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.
With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.
About Point A Hotels
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.
In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.
Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Person
We are currently looking for a Guest Experience Manager to join our fun and dynamic team. Based at our brand new property opening June ‘26, Point A Hotel Edinburgh – St Andrew Square, which has 206 rooms.
The Role
The role’s primary focus is to ensure consistency in delivering outstanding boutique service experience to all our guests.
We are a kind & caring team and so you will be an important part of our family and a vital part of what we do.
You will need to take accountability for guest satisfaction and mystery guest scores and reaching key performance targets, ensure property brand standard communications are correct and on brand including collateral, emails & written comms, support the operations team with local partnerships for your location including, feedback guest requests, and ensuring they are right for our guest profile. You will also deputise in the absence of the manager, lead all guest experience initiatives and trainings within your property and support your cluster as needed.
We will offer you:
- Competitive Salary, 40 hour a week contract
- Queensway Reward & Recognition Scheme
- Access to Wagestream, for flexible pay
- Access to EachPerson, a high street discount platform
- Annual Awards Ceremony in London
- Fun, friendly and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team building initiatives and social events
- Friends and Family Rates at all our properties
- 33 days of annual leave including bank holidays.
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Guest Experience Manager employer: Point A Hotels
Contact Detail:
Point A Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those connected to Point A Hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for guest experience! When you get the chance to meet potential employers, share stories about how you've gone above and beyond for guests in the past. It’s all about that heartfelt hospitality vibe!
✨Tip Number 3
Be ready to think on your feet! In interviews, they might throw some scenario-based questions your way. Prepare by thinking of creative solutions to common guest experience challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Point A family.
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating memorable experiences for guests. Share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application for the Guest Experience Manager role. Highlight your skills and experiences that align with our values at Point A Hotels. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Authentic: We value honesty and authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique perspective on guest experience and what it means to you. We’re looking for someone who can bring their true self to our team!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Point A Hotels and the Queensway Group. Understand their values, mission, and the unique approach they take in the hospitality sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Experience Manager, your ability to deliver outstanding service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations and turned them into positive experiences.
✨Emphasise Your Agility and Innovation
Point A Hotels values agility and innovative thinking. Be ready to discuss how you've adapted to changes in previous roles or how you've implemented new ideas that improved guest experiences. This will demonstrate that you align with their entrepreneurial spirit.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, how success is measured in the role, or what challenges the hotel currently faces. This shows that you're not just interested in the job, but also in contributing to the company's growth.