At a Glance
- Tasks: Lead the reception team and ensure guests have unforgettable experiences.
- Company: Join a family-owned business known for warmth and quality service.
- Benefits: Attractive salary, 33 days annual leave, and career progression opportunities.
- Other info: Fun, supportive environment with great team-building events.
- Why this job: Be part of a dynamic team that values creativity and exceptional service.
- Qualifications: Strong customer service skills and a passion for hospitality.
The predicted salary is between 30462 - 30462 £ per year.
About Queensway
Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity, and quality of service. We invest in real estate which we develop into operating businesses in the hospitality sector, from coffee shops to hotels, residential property, and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place, and the Sloane Club.
About Point A
At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products, and service. In everything we do, we are thoughtful, humble, honest, and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget. Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.
The Role
We are currently seeking a Reception Host Leader to support our team and guests at Point A Hotel Glasgow. This role is a fixed term position for 14 months due to maternity cover. The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.
Key Requirements
- Ability to engage and lead.
- Able to support a range of shifts; early, late and night.
- Excellent customer service and problem‑solving skills.
- Outstanding communication skills.
- Supporting other teams in the hotel and ensuring effective shift handovers.
- Passion for service and delivering unforgettable experiences to our customers.
- Positive attitude and drive.
- Passion for developing yourself.
- Kindness, honesty and care for the surrounding community.
- Good understanding of the industry and what it takes to be the best.
- Imagination and ability to maximise business potential.
- Confidence to challenge status quo.
Must have right to work in UK and be able to commute to property locations.
We will offer you:
- Attractive salary, 40h a week contract.
- Queensway Reward & Recognition Scheme.
- Annual Awards Ceremony in London.
- Fun, friendly, and supportive work environment.
- Professional development and career progression.
- Career opportunities across the group including coffee houses and support office.
- Great team building initiatives and social events.
- Friends and Family Rates at all our properties.
- 33 days of annual leave.
Salary: £30,462 per annum
Host Leader in Glasgow employer: Point A Hotels
Queensway Group is an exceptional employer that fosters a warm and supportive work environment, where every team member is valued for their contributions. With a strong focus on professional development and career progression, employees at Point A Hotel Glasgow enjoy numerous opportunities to grow within the hospitality sector, alongside attractive benefits such as 33 days of annual leave and friends and family rates at all properties. Join us in delivering heartfelt hospitality and be part of a team that challenges the status quo while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Host Leader in Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes Queensway tick. Check out their social media and website to see how they engage with guests and employees. This will help you connect your values with theirs during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem or make a guest's day. Role-play these situations with a friend or family member to build your confidence and show off your problem-solving skills in the interview.
✨Tip Number 3
Be ready to showcase your leadership abilities! As a Host Leader, you'll need to engage and support your team. Prepare examples from your past experiences where you've led a team or helped others succeed, and be sure to highlight your positive attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Queensway family. So, get that application in and let’s make some unforgettable experiences together!
We think you need these skills to ace Host Leader in Glasgow
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We love to see authenticity, so don’t be afraid to share a bit about yourself and what makes you tick. Remember, we’re all about heartfelt hospitality, so show us how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Host Leader role at Point A. Highlight your customer service experience and any leadership skills you have. We want to see how you can contribute to our mission of delivering unforgettable experiences!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Point A!
How to prepare for a job interview at Point A Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Queensway Group and Point A. Understand their values, mission, and the brands they operate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Host Leader, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your problem-solving skills and passion for delivering unforgettable experiences.
✨Emphasise Teamwork and Leadership
Highlight your ability to engage and lead a team. Think of specific instances where you supported your colleagues or took charge during a busy shift. This will illustrate your capability to foster a positive work environment and ensure effective handovers.
✨Bring Your Imagination and Positivity
Queensway Group values creativity and a positive attitude. Be ready to discuss how you can think differently and challenge the status quo in the hospitality sector. Share ideas on how to maximise business potential while maintaining heartfelt hospitality.
